C558 w/PC-415 shifter only moving half way across

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  • FuserNoob
    Service Mgr, CISSP

    Site Contributor
    100+ Posts
    • Jul 2022
    • 137
    #1

    C558 w/PC-415 shifter only moving half way across

    Hello again all.
    I have a C558 with a PC-415 large capacity tray that has an issue with the shifter section. It will only move the secondary stack half way and stop in the middle of the tray.
    The main body will then beep and display "Set the correct paper size for tray 3".
    No error codes.
    I thought it might be a registration problem with the shifter motor, so I racked the paddle all the way to the right and is returns home without issue.
    I removed and inspected the belt, and it looks OK.
    I swapped the tray from another PC415 and it had no problems. So it's the tray and not the chassis.
    I didn't find anything relevant on OneStop.
    Any suggestions are welcome.
    Thanks!!
    Last edited by FuserNoob; 2 weeks ago.
    Tags: None
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5735
      #2
      is the orange guide in the middle & sensor and spring working?
      142.jpg
      We know a thing or two because we've seen a thing or two.
      The medication helps though...
        👍 1

        Comment

        • FuserNoob
          Service Mgr, CISSP

          Site Contributor
          100+ Posts
          • Jul 2022
          • 137
          #3
          [QUOTE=Synthohol;n1611692]is the orange guide in the middle & sensor and spring working?

          Yessir, ...one of the first things we looked at.


            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5735
              #4
              well, shit...
              what happens if you try to help it shift? can you access it by removing the 2 top trays?
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • SAR
                  Trusted Tech

                  100+ Posts
                  • Jul 2009
                  • 199
                  #5
                  There's a white lever in the bottom of the tray that actuates a sensor when the tray shifts and actuates it. that lever has a spring that pops out of it and causes issues.
                  Also, the paper empty actuator is famous for not popping back up all of the way because they have no spring on it and they didn't make the opposite end of the actuator heavy enough to pull the actuator back up, if it is in the down position. We glue a small washer to the opposite end of the actuator to pull the actuator back up.
                    👍 2

                    Comment

                    • FuserNoob
                      Service Mgr, CISSP

                      Site Contributor
                      100+ Posts
                      • Jul 2022
                      • 137
                      #6
                      Originally posted by Synthohol
                      well, shit...
                      what happens if you try to help it shift? can you access it by removing the 2 top trays?
                      so...I was able to watch the action by removing trays 1 and 2. The media sensor in the back left corner was not returning.
                      clean it up, tweak the spring, good to go.

                      Thanks again!
                        👍 2

                        Comment

                        • FuserNoob
                          Service Mgr, CISSP

                          Site Contributor
                          100+ Posts
                          • Jul 2022
                          • 137
                          #7
                          Originally posted by SAR
                          There's a white lever in the bottom of the tray that actuates a sensor when the tray shifts and actuates it. that lever has a spring that pops out of it and causes issues.
                          Also, the paper empty actuator is famous for not popping back up all of the way because they have no spring on it and they didn't make the opposite end of the actuator heavy enough to pull the actuator back up, if it is in the down position. We glue a small washer to the opposite end of the actuator to pull the actuator back up.
                          The media sensor in the back left corner was not returning.
                          clean it up, tweak the spring, good to go.
                          Thanks
                            👍 1

                            Comment

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