BH-368e mono good replacement for the BH-363 mono?

[Hansoon]

Customer wants a newer generation A3-mono MFP. Would the BH-368e mono be a good replacement for the BH-363 mono?
Any issues?

Hans

[copyman]

Yes, the mono 8e series would be a nice upgrade. Avoid the "i" series as long as you can. Was sad to see the 4e series go, but found the "8" series decent and tried to stay with them as long as I could but not many coming off lease so had to start selling "i" series. Think there was less of the "8" series sold & leased because it was during Covid.

[tsbservice]

You will struggle after 363 with 368e.
I mean they are decent enough machines but have 2 major problems - drum and fuser. Especially fusers can fail anywhere between 90 to 50% of life remaining and that hurts.
For some unknown reason we have many fusers for C224e/C258 series lasting to the 600k and up but with mono 8e series never ever. The best we could get from fusers was fuser making 60-70% of life and that was with customers not bothered about image quality.

[copyman]

Not so sure about struggling with an 8e series. I sell mostly color boxes but have several of the mono models that I sold & service. After looking at the service history of both over a few years I would say they are about the same, very little service. Most of the "3" series I had in the field never made the stated fuser yield. Most were in low volume offices and UFR would eventually get lines from thermistor build up cutting into teflon. The worse thing about both of those models is there is no money to be made after sale. Hardly any service calls!

[Gift]

Fully agree with tsbservice

Don't pick 8e mono, especially if the customer print a lot of duplex - don't know why since the color version and not really different built-wise, but the mono-models fuser usually fails way too early.

[Hansoon]

Thanks for all your input, guys.
So as a successor for the good old BH-363/423, what would you advise?

Hans

[KMFLT3CH]

Thanks for all your input, guys.
So as a successor for the good old BH-363/423, what would you advise?

Hans

250i 300i 360i

8 series are getting up there in age.

[Hansoon]

Thanks, but I would like to avoid those "i" machines...... 😉
Age doesn't matter much here.

Hans

[copyman]

Like I posted Hans the 8e mono has been working great in my lower volume accounts. Smart to avoid the "i" series as long as you can, they suck!

[Gift]

Just check the duplex counter of the old machine - if it's low you can probably pick an 8 mono, otherwise I'd go for an 8 color with disabled color mode. In our cases it would have causes less less service calls and the color toner consumption for calibration is pretty low.