Konica C360i - Scan to email

[Chriss]

Hi guys,

On a new install with a Konica C360i and are having issues scanning to email.

The machine says job complete but all the users dont recieve the email,

They had a c450i before that worked fine so all we did was export the details from that via USB and imported into our machines,

Machine is on latest firmware, TLS version is 1.2 - 1.3, googles DNS is in. All ports are unblocked as was done before with previous machine.

Scanning to 365

Hello there!

Do they have any form authentication enabled?

In my experience, 90% of the times a machine gave a scan to mail job "Job Complete", but the user does not receive any email it was for the same reason.
Fix:

On newer firmware versions:
Network > E-mail settings > e-mail TX > be sure to set "Change From Address Setting" to "Fix administrator address"

On older firmware versions:
Security > Restrict user access > be sure to set "Change From Address Setting" to "Fix administrator address"


Often, I've had this problem on machines with authentication enabled or with ones that had it enabled in the past.
With the value set to "Login user address", I was having the same problem as yours.


Given that with a USB backup, this setting should be imported... but maybe with different firmware versions it didn't


It's a check so easy that it may be worth giving it a shot.

Let us know,
cheers

[Kenny]

i should be on site in the next week or two so will update when been,

thank you all for your suggestions!

[copytechman]

Here's more info;

So originally it looks like you needed the special firmware - GP4-Q6
[bizhub C360i Series] [FW ver. GP4-Q6] Special FW that support Modern Authentication (OAuth 2.0) on SMTP authentication when sending E-Mail from MFP (RQ-882).

It now looks like the very latest firmware has this - G00-S7
6. OAuth2.0 authentication is supported. Please refer to [RFKM_BT2510667EN] for more details.

S7? I went looking for that and the lastest I can find is G00-RE. Where did you find S7 ? (I'm on konica's kmbs site accessible from Canada)
Regards!

[D Colour]

S7? I went looking for that and the lastest I can find is G00-RE. Where did you find S7 ? (I'm on konica's kmbs site accessible from Canada)
Regards!

We have KIKU here in the UK. There is even a G00-RF.

Try searching for

Knowledge ID DLKM_BT2510992EN

Very much doubt the link will work

https://search.yamayuri.kiku8101.com/documents/DLKM_BT2510992EN/

[copytechman]

We have KIKU here in the UK. There is even a G00-RF.

Try searching for

Knowledge ID DLKM_BT2510992EN

Very much doubt the link will work

https://search.yamayuri.kiku8101.com/documents/DLKM_BT2510992EN/

Nope LOL that explains a lot though thank you!
A.