BIZHUB 551i C1140

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  • Polo-022
    Trusted Tech

    250+ Posts
    • Sep 2007
    • 491

    #1

    BIZHUB 551i C1140

    Service code : C 1140 at installation, new machine with FS-539SD. When i select staple mode paper always jams into RU-513 and never reaches finisher. What could it be wrong?
  • Brad6784
    Technician

    Site Contributor
    50+ Posts
    • Mar 2015
    • 91

    #2
    Hi,

    The manual says the following, have you checked the alignment plate operation?

    Could it be some packing tape that has not been removed or some packing stuck in the alignment plate area, I would have a good visual of that area, of course something could've become dislodged in transit to your clients.

    Was the machine tested when it was setup or did you setup the machine onsite?

    I would look at what the manual suggests and then use the Load Check function to check the operation of the alignment plate motor M8, good luck!

    (2) When FS-539 or FS-539SD is installed
    Contents
    Trouble type C1140: Alignment motor/Rr drive malfunction (When FS-539 or FS-539SD is installed)
    Rank B
    Trouble detection condition • The alignment plate home sensor/Rr (PS13) is not turned OFF (unblocked) after the set period of time has
    elapsed after the plate drive starts from the home position.
    • The alignment plate home sensor/Rr (PS13) is not turned ON (blocked) after the set period of time has
    elapsed while the alignment motor/Rr (M8) is energized when the plate returned to the home position.
    • The plate does not reach the specified position within the set period of time.
    Trouble isolation -
    Relevant electrical parts • Alignment motor/Rr (M8)
    • Alignment plate home sensor/Rr (PS13)
    • FS control board (FSCB)
    Procedure
    1. Check the connector between M8-relay CN19-FSCB J12 for proper connection and correct as necessary.
    2. Check the connector of M8 for proper drive coupling and correct as necessary.
    3. Check the connector between PS13-FSCB J9 for proper connection and correct as necessary.
    4. PS13 I/O check, sensor check
    • Control signal: FSCB J9<B>-12 (ON)
    • Location of electrical component: FS-539/FS-539SD 10-C

    Comment

    • Polo-022
      Trusted Tech

      250+ Posts
      • Sep 2007
      • 491

      #3
      Dear Brad6784, thanks a lot for your reply. What i found was a dislodged belt which drives the rear alignment plate and i put it appropriately. Now, it doesn't move as it should have to be, it moves slowly, towards the front plate and it stops knocking at the middle of the whole path. It doesn't move to the rear, home position sensor. Maybe thats the way the belt got out of its place. The front plate seems to work fine. Is it the Rr (M8) the rear alignment motor?
      By checking thoroughly i didn't find any obstruction or package tape blocking the path. Rails are grease lubricated.
      It is a brand new machine, i made the unboxing/installation.

      Comment

      • 4Toon
        Trusted Tech

        100+ Posts
        • Mar 2023
        • 115

        #4
        If you run a normal print job, does it print fine? Usually, on new setups, when I have this kind of issue, it's the board that controls that area that is the problem.
        Permanently banned from Konica SSD.

        Comment

        • Polo-022
          Trusted Tech

          250+ Posts
          • Sep 2007
          • 491

          #5
          Originally posted by 4Toon
          If you run a normal print job, does it print fine? Usually, on new setups, when I have this kind of issue, it's the board that controls that area that is the problem.
          Yes it prints fine. It does not collate or staple. The code C 1140 appears immediately after paper jam and machine sometimes reboots and goes to Ready condition again. I suspect the FSCB (finisher control board) ...thanks alot 4Toon!

          Comment

          • 4Toon
            Trusted Tech

            100+ Posts
            • Mar 2023
            • 115

            #6
            If you run a normal print job, does it print fine? Usually, on new setups, when I have this kind of issue, it's the board that controls that area that is the problem.
            Permanently banned from Konica SSD.

            Comment

            • Brad6784
              Technician

              Site Contributor
              50+ Posts
              • Mar 2015
              • 91

              #7
              HI,

              Did you put the plate back to home position? If you did and it's trying to move the plate slowly away, could it be checking home position by moving the plate away from the sensor, to see a state change? I think I would check the operation of the sensor before ordering the board, you could even swap the sensor with the front plate sensor.

              I suppose it could be the board but seems strange on a new machine but if 4toon says he's had it before, of course it could be that.

              Like I say I would look at the operation of the sensor, only the motor clearly works!

              Comment

              • Polo-022
                Trusted Tech

                250+ Posts
                • Sep 2007
                • 491

                #8
                Originally posted by Brad6784
                HI,

                Did you put the plate back to home position? If you did and it's trying to move the plate slowly away, could it be checking home position by moving the plate away from the sensor, to see a state change? I think I would check the operation of the sensor before ordering the board, you could even swap the sensor with the front plate sensor.

                I suppose it could be the board but seems strange on a new machine but if 4toon says he's had it before, of course it could be that.

                Like I say I would look at the operation of the sensor, only the motor clearly works!
                Hi Brad6784, yes , i put the plate back to home position and i does not move back and forth to find home position. I didn't have plenty of time to interchange sensors, or motors, to see what happens. The rear plate seems to move as far away from the sensor as it can and it stops to the opposed direction.!!

                Comment

                • Brad6784
                  Technician

                  Site Contributor
                  50+ Posts
                  • Mar 2015
                  • 91

                  #9
                  Originally posted by Polo-022

                  Hi Brad6784, yes , i put the plate back to home position and i does not move back and forth to find home position. I didn't have plenty of time to interchange sensors, or motors, to see what happens. The rear plate seems to move as far away from the sensor as it can and it stops to the opposed direction.!!
                  Sounds like it could be the board then! Good luck with it and be sure to let us know so it's on here for future Techs! Thanks very much.

                  Comment

                  • Polo-022
                    Trusted Tech

                    250+ Posts
                    • Sep 2007
                    • 491

                    #10
                    Something i have to say is that i didn't remove the screw that holds stapler head and i realised it after a while....maybe this could affected the board somehow??

                    Comment

                    • Brad6784
                      Technician

                      Site Contributor
                      50+ Posts
                      • Mar 2015
                      • 91

                      #11
                      Originally posted by Polo-022
                      Something i have to say is that i didn't remove the screw that holds stapler head and i realised it after a while....maybe this could affected the board somehow??
                      Yes that could be it!

                      Comment

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