C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • SAR
    Trusted Tech

    100+ Posts
    • Jul 2009
    • 203

    #16
    Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

    Originally posted by kingarthur
    I've had to replace quite a few IUs, more on the earlier ones - however have had no problems warranty claiming them
    Don't see the C3320i IU units on Konica Minolta YPP warranty site.
    Where on the site did you submit yours for warraty claims?
    Thanks!

    Comment

    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 8020

      #17
      Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

      Originally posted by SAR
      Don't see the C3320i IU units on Konica Minolta YPP warranty site.
      Where on the site did you submit yours for warraty claims?
      Thanks!
      I don't think we have such program like YPP here over the great pond.
      You're lucky having it and MKM service site compared to rest of the world.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • femaster
        Service Manager

        1,000+ Posts
        • May 2011
        • 1514

        #18
        Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

        Originally posted by SAR
        Don't see the C3320i IU units on Konica Minolta YPP warranty site.
        Where on the site did you submit yours for warraty claims?
        Thanks!
        NOTE: The following applies to MY.KM in the US, support websites in other locations are most likely different.

        For the C3320i and similar machines you have to go through the "Advance Exchange" warranty area to claim those. I know this by heart as I have submitted claims for 8 images units in the last few months for these machines. One magenta for a C3320i, and 7 various Cyan, Yellow, and Magenta for a couple of C3350i machines.

        I'd suggest taking a look at the Service & Logistics Support Guide. It can be found under the "Service" tab and in the first Column titled "Service Tools".
        A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
        My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

        Comment

        • jonbonse
          Senior Tech

          Site Contributor
          500+ Posts
          • Jun 2009
          • 737

          #19
          Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

          Originally posted by jwai
          I read other posts about this model, learned a method that upside down and shake IU well, performed 2 times toner agitation, fixed issue.
          Now I observe how long it would keep good.

          I guess mechanical design of IU is key point.
          Hi, can you tell me where in service mode is the toner agitation process?

          I know when running manual add toner that it will then run agitation however my TCR values are in range so assume it wont agitate?....

          My issue is quite faint black when running full halftone pattern...Brand new black imaging unit installed too.

          TIA

          Comment

          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 8020

            #20
            Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

            Originally posted by jonbonse
            Hi, can you tell me where in service mode is the toner agitation process?

            I know when running manual add toner that it will then run agitation however my TCR values are in range so assume it wont agitate?....

            My issue is quite faint black when running full halftone pattern...Brand new black imaging unit installed too.

            TIA
            You should be at certain firmware version, open tray 1 and run initialization+ stabilization in service mode. For best results you may remove image unit and shake it manually of course pay attention not to mess damn thing.
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • jonbonse
              Senior Tech

              Site Contributor
              500+ Posts
              • Jun 2009
              • 737

              #21
              Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

              Originally posted by tsbservice
              You should be at certain firmware version, open tray 1 and run initialization+ stabilization in service mode. For best results you may remove image unit and shake it manually of course pay attention not to mess damn thing.
              Thanks

              The firmware is GC2-N4 with function version 2.2.

              I just opened tray 1 (and 2) and run initialization+ stabilization in service mode but no difference. Please see pic attached. Brand new genuine Konica black toner installed also...

              Black output.jpg

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 8020

                #22
                Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

                Originally posted by jonbonse
                Thanks

                The firmware is GC2-N4 with function version 2.2.

                I just opened tray 1 (and 2) and run initialization+ stabilization in service mode but no difference. Please see pic attached. Brand new genuine Konica black toner installed also...

                [ATTACH=CONFIG]58195[/ATTACH]
                You should hear it spins faster, I never tried with 2 trays open(close 2nd and try again), for sure your firmware is good. What is K TCR?
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • jonbonse
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jun 2009
                  • 737

                  #23
                  Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

                  Originally posted by tsbservice
                  You should hear it spins faster, I never tried with 2 trays open(close 2nd and try again), for sure your firmware is good. What is K TCR?

                  Yes it definitely spins faster... TCR is around 6.5%...

                  Comment

                  • tsbservice
                    Field tech

                    Site Contributor
                    5,000+ Posts
                    • May 2007
                    • 8020

                    #24
                    Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

                    Your sample is black halftone at 255?
                    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • jonbonse
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Jun 2009
                      • 737

                      #25
                      Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

                      Originally posted by tsbservice
                      Your sample is black halftone at 255?

                      Yes mate

                      Comment

                      • tsbservice
                        Field tech

                        Site Contributor
                        5,000+ Posts
                        • May 2007
                        • 8020

                        #26
                        Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

                        Originally posted by jonbonse
                        Yes mate
                        Not good then, sorry for asking obvious question but you will be surprised how many techs forgot copier 1-2-3 troubleshooting steps.
                        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • jonbonse
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Jun 2009
                          • 737

                          #27
                          Re: C3320i C3350i C3300i etc Magenta Imaging Unit Hell.!

                          Originally posted by tsbservice
                          Not good then, sorry for asking obvious question but you will be surprised how many techs forgot copier 1-2-3 troubleshooting steps.

                          No worries thanks all the same!

                          Comment

                          Working...