BH 454e scan to ftp

[KMtech69]

Hi All,

I'm working on a bizhub 454e the won't scan to FTP. The docs will scan through the doc feeder, but won't transfer data to server and sits in the memory. I have reset the network and reset all settings. I have another 454e next to this machine and it works fine. They have firmware level GDB-M1. Any help would be appreciated.

Thank you in advanced

[Max]

Re: BH 454e scan to ftp

What's the error code ?

[KMtech69]

Re: BH 454e scan to ftp

Their is no error code. All scans just sit in memory. In the jobs list it says waiting. I also can't access the copiers web page.

[tsbservice]

Re: BH 454e scan to ftp

Backup working C454e settings and import into troubled machine?
HDD is starting to act up?

[copyman]

Re: BH 454e scan to ftp

initialize machine in service mode and start over

[Gift]

Re: BH 454e scan to ftp

did you take a look at the ftp server log to see if the MFP tried to connect?

[KMtech69]

Re: BH 454e scan to ftp

customer wants me out to fix next week after tax dead line. I will let y'all now what I find.

[Reed]

Re: BH 454e scan to ftp

In my experience with setting up the FTP and not scanning to the PC. If It just sits there and keeps trying, something is blocking it on the PC side. Check windows firewall, go into the windows setting and allow the program in the exceptions, or check and see if they have Norton or Macafee. Turn them off (temporary) and and see if the scan goes through. Good luck. I use ftp a lot and it is generally really simple

[techsxge]

Re: BH 454e scan to ftp

In my experience with setting up the FTP and not scanning to the PC. If It just sits there and keeps trying, something is blocking it on the PC side. Check windows firewall, go into the windows setting and allow the program in the exceptions, or check and see if they have Norton or Macafee. Turn them off (temporary) and and see if the scan goes through. Good luck. I use ftp a lot and it is generally really simple

Thats my guess too often on customers network theres a firewall or antivirus thats blocking the connection thus taking up to 5 Minutes before eventually falling in to a error code.
Maybe its that strict that you even need to configure the networks firewall (Had that once)

Otherwise, i assume you can print over the network?