Biz C224e orange light

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4623
    #1

    Biz C224e orange light

    Hi,

    Machine comes up to "ready to copy", scans original then just sits these with orange light. No messages or codes. All computers show offline.

    Had the customer turn off and on with main switch, check jobs none in Q, unplug network cable, tried printing config & demo test pages just orange light and sits there.

    Think I've read on this forum about consumables being over life, etc but can't find the posts? CYM drums are all at "0" % but no messages. And shouldn't copy in B&W if only color drums are 0% ?

    I'm going out tomorrow with firmware and maybe initialize machine.

    Thanks for the help
    Tags: drums, light, messages, orange, sits
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7975
      #2
      Re: Biz C224e orange light

      Light up: Orange
      Indicates that machine is stopped due to an error.
      Check in service mode that life stop isn't activated -> Stop - 0 - Clear.
      Can they print counter page?
      I had one throwing C9403 at me and when I isolated scanner it still refused to print out comsumables page but would print out counter list - yes I know it's strange.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • nathicana
          Trusted Tech

          Site Contributor
          250+ Posts
          • Aug 2008
          • 329
          #3
          Re: Biz C224e orange light

          Originally posted by copyman
          Hi,

          Machine comes up to "ready to copy", scans original then just sits these with orange light. No messages or codes. All computers show offline.

          Had the customer turn off and on with main switch, check jobs none in Q, unplug network cable, tried printing config & demo test pages just orange light and sits there.

          Think I've read on this forum about consumables being over life, etc but can't find the posts? CYM drums are all at "0" % but no messages. And shouldn't copy in B&W if only color drums are 0% ?

          I'm going out tomorrow with firmware and maybe initialize machine.

          Thanks for the help
          If the machine says "ready to accept another job" but never copies go into tech rep mode then press stop-zero-clear

          This should get you into the life stop settings. Set them to don't stop and the machine may work again. This lets the machine run regardless of life counters.

            Comment

            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4623
              #4
              Re: Biz C224e orange light

              Originally posted by nathicana
              If the machine says "ready to accept another job" but never copies go into tech rep mode then press stop-zero-clear

              This should get you into the life stop settings. Set them to don't stop and the machine may work again. This lets the machine run regardless of life counters.

              Good call. The consumables were "enabled" in the enhanced service mode. This was first thing I checked when I got there. Forgot I didn't sell them this machine as first thing I do when buying off lease machines is check that all consumables are NOT enabled to lock out machine. This is what threw me off and had me looking at other causes.

              Talk about feeling real stupid posting this on here! To anyone who took the time to read this thread and to those who replied sorry to waste your time!

              Thanks again and take care

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7975
                  #5
                  Re: Biz C224e orange light

                  Not a problem mate, we do our best we learning from our mistakes.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • nathicana
                      Trusted Tech

                      Site Contributor
                      250+ Posts
                      • Aug 2008
                      • 329
                      #6
                      Re: Biz C224e orange light

                      Originally posted by copyman
                      Good call. The consumables were "enabled" in the enhanced service mode. This was first thing I checked when I got there. Forgot I didn't sell them this machine as first thing I do when buying off lease machines is check that all consumables are NOT enabled to lock out machine. This is what threw me off and had me looking at other causes.

                      Talk about feeling real stupid posting this on here! To anyone who took the time to read this thread and to those who replied sorry to waste your time!

                      Thanks again and take care
                      You didn't waste anybody's time. Glad I could help

                        Comment

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