[Jamming] c3351 jam code of 3003

[DallasPage]

Good day

i have c3351 which is jamming in between 2nd transfer roller and showing jam code of 3003.
anyone who had this problem before and what will be the solution? please assist

[Albonline]

Re: c3351 jam code of 3003

look for broken parts in the fuser/dup units. ripping paper out the wrong way brakes things in there.

[DallasPage]

Re: c3351 jam code of 3003

look for broken parts in the fuser/dup units. ripping paper out the wrong way brakes things in there.

thanks, i did replace fuser and still experiencing j3003