Bizhub C360i, parallel lines on color copies

[Manro]

Hi Friends,
We have a new bizhub c360i, averything is fine except color copies,there are blue or red parallel lines no color copies as shown on attachment, on black copies, printing and scanning everything is fine. Do you have any ideas how to fix it?Capture.jpg

[jwai]

Re: Bizhub C360i, parallel lines on color copies

Performed installation procedures properly?

[Manro]

Re: Bizhub C360i, parallel lines on color copies

Performed installation procedures properly?

yes

[tsbservice]

Re: Bizhub C360i, parallel lines on color copies

yes

I would say no as those lines are well known to be consequence of uncompleted initial setup.
Do you have a paper guide with install instructions in the box?

[Manro]

Re: Bizhub C360i, parallel lines on color copies

I would say no as those lines are well known to be consequence of uncompleted initial setup.
Do you have a paper guide with install instructions in the box?

Yes, installation instructions are folowed step by step

[avecosat]

Re: Bizhub C360i, parallel lines on color copies

I would say no as those lines are well known to be consequence of uncompleted initial setup.
Do you have a paper guide with install instructions in the box?

+1 Follow step by step install manual

[tsbservice]

Re: Bizhub C360i, parallel lines on color copies

Yes, installation instructions are folowed step by step

Stop + 3 was performed?

[Manro]

Re: Bizhub C360i, parallel lines on color copies

Stop + 3 was performed?

I do not understand

[rrrohan]

Re: Bizhub C360i, parallel lines on color copies

I do not understand

not a good sign. you say you followed run up guide so this should make sense to you

also you need to set the time in that menu even if its correct

[Manro]

Re: Bizhub C360i, parallel lines on color copies

not a good sign. you say you followed run up guide so this should make sense to you

also you need to set the time in that menu even if its correct

I think everything is ok, all of the function work well, when I scan documents then I print in color there are no line, but when I copy the same document in color there are the lines (blue or red).

[rrrohan]

Re: Bizhub C360i, parallel lines on color copies

but did you do the run up. sounds like simple case of lines of shame aka runup not done correctly. and the fact u dont know the stop 3 key sequence indicates you havent done the runup correcty

[Manro]

Re: Bizhub C360i, parallel lines on color copies

but did you do the run up. sounds like simple case of lines of shame aka runup not done correctly. and the fact u dont know the stop 3 key sequence indicates you havent done the runup correcty

Maybe not, How to do the run up?What is the stop 3 key sequence?

[Kenny]

Re: Bizhub C360i, parallel lines on color copies

Maybe not, How to do the run up?What is the stop 3 key sequence?

bizhub C250i C300i C360i Installation Manual.pdf

follow the installation procedure correctly! i would suggest looking at step '13'

[rrrohan]

Re: Bizhub C360i, parallel lines on color copies

Maybe not, How to do the run up?What is the stop 3 key sequence?

https://1drv.ms/b/s!AihlUvuCMZ5jgYYn4Vn-KxViXFgJuw?e=B7unQG

oh your 4 series. stop 3 is 8 series on. did you do the stop 1144 Clear?

[Manro]

Re: Bizhub C360i, parallel lines on color copies

https://1drv.ms/b/s!AihlUvuCMZ5jgYYn4Vn-KxViXFgJuw?e=B7unQG

oh your 4 series. stop 3 is 8 series on. did you do the stop 1144 Clear?

I 'll follow again all the step mentioned on the book, would you explain more ''oh your 4 series. stop 3 is 8 series on. did you do the stop 1144 Clear ''