Koncia Minolta C554 - Scan to email/login error

[Kenny]

Hi guys,

got a customer with a C554 that did scan to email, everything looks to be correct but the machine errors with login error.

they have a C554e at another site that uses the same exact details and works,

the machine doesnt need authentication details but gets a login error?

the smtp address they use is XXXXX-co-uk.mail.protection.outlook.com

literally copied all settings from other machine but not worked

the C554 has special firmware on as its a non e admittedly hasnt been updated for roughly three years

XXXXX-co-uk.mail.protection.outlook.com
Port 25
admin and device email is same,
requires no authentication,
TLS/SSL settings all ticked,
dns is exact same as working machine

[Synthohol]

Re: Koncia Minolta C554 - Scan to email/login error

id try another working account first then id use the web browser on the machine to log into the outlook account to verify the credentials work.
does outlook require an app password like gmail does?

[avecosat]

Re: Koncia Minolta C554 - Scan to email/login error

Did you copy it by hand or via usb?

[Kenny]

Re: Koncia Minolta C554 - Scan to email/login error

id try another working account first then id use the web browser on the machine to log into the outlook account to verify the credentials work.
does outlook require an app password like gmail does?

the the working machine doesnt use an account to authenticate? when i have spoken to their IT they said it doesnt need one

[Kenny]

Re: Koncia Minolta C554 - Scan to email/login error

Did you copy it by hand or via usb?

done a remote session,logged onto both machines online and input the details side by side

[avecosat]

Re: Koncia Minolta C554 - Scan to email/login error

I had a similar problem in a client, I entered the data by hand and it gave me an error and I exported email and administrator data to a USB and it worked for me

[allan]

Re: Koncia Minolta C554 - Scan to email/login error

Try a network setting initialization. Had this before.

When in doubt use gmail...

[progoffice]

Re: Koncia Minolta C554 - Scan to email/login error

Usually when authentication is not needed and simply using port 25, the IP address of the copier will need to be "whitelisted" in the mail server so that it can send without authentication. I would check with their IT department to confirm.

[emujo2]

Re: Koncia Minolta C554 - Scan to email/login error

The thing that jumps out to me...e series works, non e does not..The non e will not support the required TLS unless its been updated to a special firmware. The issue is the non e has the SHA-1 encryption, Microsoft will no longer accept this. It's also possible that your SSL cert is expired. The non e is way over 10 years and the cert life was 3350 days

[Kenny]

[Synthohol]

Re: Koncia Minolta C554 - Scan to email/login error

because once you reach 15Gb of scanning in the gmail account sent box no more mail is possible until someone logs into that gmail and deletes the old stuff that is stored and taking up space.
outlook is just a relay, gmail stores your stuff in the cloud until you delete it.

[JasonSBE]

Re: Koncia Minolta C554 - Scan to email/login error

It may be firmware related, because there were some updates to TLS encryption a while back that can cause issues. However, it is giving a login error which may mean a couple of things.... Are the email addresses that you're trying to send to on the same domain as the email account being used? Usually with office 365 you can only send to people on the same domain without using authentication. If it is still giving a login error when sending to folks on the same domain it could be an error with how the account was set up even though IT is saying it shouldn't need authentication. Or, as already stated, the IP may need to be whitelisted by IT. Try sending test messages with the same settings using a simple SMTP mail client on a PC at the site, and you may get more detailed information if it fails. Or, if it succeeds then you could be looking at a firmware issue.

[emujo2]

Re: Koncia Minolta C554 - Scan to email/login error

It may be firmware related, because there were some updates to TLS encryption a while back that can cause issues. However, it is giving a login error which may mean a couple of things.... Are the email addresses that you're trying to send to on the same domain as the email account being used? Usually with office 365 you can only send to people on the same domain without using authentication. If it is still giving a login error when sending to folks on the same domain it could be an error with how the account was set up even though IT is saying it shouldn't need authentication. Or, as already stated, the IP may need to be whitelisted by IT. Try sending test messages with the same settings using a simple SMTP mail client on a PC at the site, and you may get more detailed information if it fails. Or, if it succeeds then you could be looking at a firmware issue.

When it comes to Gmail updates, the most recent involves requiring 2FA and APP passwords..Login failure would be directly related to this. Server connection error would be related to TLS updates. E