Konica c220, now unable to access pagescope!

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  • jonbonse
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 730
    #1

    Konica c220, now unable to access pagescope!

    Hi all

    I have been remotely assisting a scan to email issue as these machines dont support TLS 1.2 so I was setting up using gmail as the smtp server however could not get it to work as I have previously...

    Nothing I did worked, ie passwords and smtp servers however I noticed there was no SSL certificate under the Security settings tab. So, I created a certificate and ever since cannot access Pagescope!

    I have tried chrome, firefox and Microsoft edge....

    I believe I need to reset the network settings back to default but could not find the reset via the control panel.

    Can anyone assist on how to either reset the network settings via the control panel or remove the SSL certificate via the control panel just so I can continue my investigations with the scan to email? If scan to email wont work, I will setup scan to folder.

    This is the last of these old machines I look after!

    TIA
    Tags: certificate, email, panel, scan, settings
    • L0rdC
      Technician
      • Feb 2021
      • 82
      #2
      Re: Konica c220, now unable to access pagescope!

      Originally posted by jonbonse
      Hi all

      I have been remotely assisting a scan to email issue as these machines dont support TLS 1.2 so I was setting up using gmail as the smtp server however could not get it to work as I have previously...

      Nothing I did worked, ie passwords and smtp servers however I noticed there was no SSL certificate under the Security settings tab. So, I created a certificate and ever since cannot access Pagescope!

      I have tried chrome, firefox and Microsoft edge....

      I believe I need to reset the network settings back to default but could not find the reset via the control panel.

      Can anyone assist on how to either reset the network settings via the control panel or remove the SSL certificate via the control panel just so I can continue my investigations with the scan to email? If scan to email wont work, I will setup scan to folder.

      This is the last of these old machines I look after!

      TIA
      try explorer, the problem is that you have an insecure ssl certificate activated, try restoring the network configuration from the machine

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5459
          #3
          Re: Konica c220, now unable to access pagescope!

          Try to use a different port number like :81 or something else but 80 or 8080 after the IP in the browser, 443 but does not make sense.
          Service mode > Sytem1 > Initialize. Do network only.
          Whatever

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5745
              #4
              Re: Konica c220, now unable to access pagescope!

              hahaha
              Attached Files
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7928
                  #5
                  Re: Konica c220, now unable to access pagescope!

                  IE in compability mode should bypass this, if not reset network as suggested.
                  Good luck
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • emujo2
                      Service Manager

                      1,000+ Posts
                      • Mar 2017
                      • 1580
                      #6
                      Re: Konica c220, now unable to access pagescope!

                      Google search how to disable TLS for firefox..Once you set TLS requirements to a TLS 1.0 you can access the web page. Turn off SSL and then reset Firefox back to the higher TLS..The C220 is not capable of creating a SSL certificate that is acceptable to todays browsers.

                        Comment

                        • jonbonse
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Jun 2009
                          • 730
                          #7
                          Re: Konica c220, now unable to access pagescope!

                          Originally posted by emujo2
                          Google search how to disable TLS for firefox..Once you set TLS requirements to a TLS 1.0 you can access the web page. Turn off SSL and then reset Firefox back to the higher TLS..The C220 is not capable of creating a SSL certificate that is acceptable to todays browsers.

                          Thank you!, worked a treat!

                            Comment

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