Konica Minolta C3350 - scan to email

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  • emujo2
    Service Manager

    1,000+ Posts
    • Mar 2017
    • 1580
    #16
    Re: Konica Minolta C3350 - scan to email

    All of the A4 products will show the same IP conflict info on the LCD screen. I would never have attributed the problem to this as I thought the A3 devices would act the same..Would you mind confirming that the "IP address conflict" message did not pop up on the C3350?

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      • Kenny
        Senior Tech

        Site Contributor
        500+ Posts
        • Jun 2009
        • 515
        #17
        Re: Konica Minolta C3350 - scan to email

        the ip conflict message didnt pop up on this machine,

        Their IT apparently checked EVERYTHING but obviously not, the customer then mentioned to me after i got it sorted that they have had a new server put in

        as per everyone blames the machine haha

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          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7927
            #18
            Re: Konica Minolta C3350 - scan to email

            I don't think C3350 will report an IP conflict. Lately we have a lot of sudden claims against our machines being OOS, mostly we found after customer changed something being on machine itself, computer or their network infrastructure needless to say they always forgot to mention that and blame the machine and service.
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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              • emujo2
                Service Manager

                1,000+ Posts
                • Mar 2017
                • 1580
                #19
                Re: Konica Minolta C3350 - scan to email

                I just ran across an issue where email stopped (gmail) and it was due to the customer wanting remote panel turned on, the SSL cert was using SSL 3.0 (along with TLS 1.2) unchecked SSL 3.0 and gmail accepted all again.

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