Bizhub C3120i SMTP Problem

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  • Imp
    Technician
    • Sep 2023
    • 10

    #1

    Bizhub C3120i SMTP Problem

    Good Day


    I Wanted to install SMTP (smtp.gmail.com ) on Bizhub C3120i but results are only Fail.
    I checked every security option with 587 and 465 ports I also tried another smtp Office 365 but there was same sitation (FAIL) in this place we got another Bizhub (C227) and it works without any problem , any ideas what can be solution of this problem ? maybe someone had same problem with SMTP.

  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 29376

    #2
    Re: Bizhub C3120i SMTP Problem

    Gmail requires two factor auth ON then setup a apps password for the copier

    Comment

    • Imp
      Technician
      • Sep 2023
      • 10

      #3
      Re: Bizhub C3120i SMTP Problem

      I already have google 2 factor authentication there

      Comment

      • bsm2
        IT Manager

        25,000+ Posts
        • Feb 2008
        • 29376

        #4
        Re: Bizhub C3120i SMTP Problem

        Originally posted by Imp
        I already have google 2 factor authentication there
        Is it using the same account?

        check gateway and DNS settings

        Comment

        • Mitch Barron
          Trusted Tech

          100+ Posts
          • Mar 2013
          • 180

          #5
          Re: Bizhub C3120i SMTP Problem

          Originally posted by bsm2
          Gmail requires two factor auth ON then setup a apps password for the copier

          BSM2, to my knowledge Gmail doesnt work any more for printers to be able to scan to email. that is why we been using office365

          are you been using gmail smtp to authenticate on your end?

          Comment

          • KMFLT3CH
            Trusted Tech

            100+ Posts
            • May 2017
            • 207

            #6
            Re: Bizhub C3120i SMTP Problem

            Gmail still works just fine, I have numerous customers using their own private Gmail account to scan on their bizhubs. You need to have 2-factor authentication enabled and create an App Password under the Google account's security settings. The App Password must then be input in the MFP.

            KMBS USA made a handy dandy guide on how to do all this and configure the MFP: Scan to Gmail Using 2 Step Verification and App Password

            Comment

            • copyrooks
              Trusted Tech

              Site Contributor
              100+ Posts
              • Oct 2013
              • 207

              #7
              Re: Bizhub C3120i SMTP Problem

              this model is a different animal from the other Konica models. There's a checkbox about Certificate verification. Uncheck it to see if it goes through.

              Comment

              • Imp
                Technician
                • Sep 2023
                • 10

                #8
                Re: Bizhub C3120i SMTP Problem

                Originally posted by KMFLT3CH
                Gmail still works just fine, I have numerous customers using their own private Gmail account to scan on their bizhubs. You need to have 2-factor authentication enabled and create an App Password under the Google account's security settings. The App Password must then be input in the MFP.

                KMBS USA made a handy dandy guide on how to do all this and configure the MFP: Scan to Gmail Using 2 Step Verification and App Password

                Are you using Gmail on Bizhub C3120i ?

                Im using Gmail on C227 without any problem , i have problem only with C3120i
                Last edited by Imp; 09-15-2023, 04:11 PM. Reason: additional information

                Comment

                • Imp
                  Technician
                  • Sep 2023
                  • 10

                  #9
                  Re: Bizhub C3120i SMTP Problem

                  Originally posted by bsm2
                  Is it using the same account?

                  check gateway and DNS settings


                  yep im using same account DNS and Gateway works without any problem

                  Comment

                  • KMFLT3CH
                    Trusted Tech

                    100+ Posts
                    • May 2017
                    • 207

                    #10
                    Re: Bizhub C3120i SMTP Problem

                    Originally posted by Imp
                    Are you using Gmail on Bizhub C3120i ?

                    Im using Gmail on C227 without any problem , i have problem only with C3120i
                    Me personally? No. If you've done all the settings correctly than it sounds like it's a software limitation or missing security setting only on the re-badged printers? I have many different KM branded models old and new still using Gmail. I can't think of any re-badged printers in my area that have Gmail set up on it, IT dept. usually don't bother with the smaller machines and limit scanning to the larger MFPs.

                    Comment

                    • Imp
                      Technician
                      • Sep 2023
                      • 10

                      #11
                      Re: Bizhub C3120i SMTP Problem

                      Update**

                      Problem Resolved

                      Comment

                      • KMFLT3CH
                        Trusted Tech

                        100+ Posts
                        • May 2017
                        • 207

                        #12
                        Re: Bizhub C3120i SMTP Problem

                        Originally posted by Imp
                        Update**

                        Problem Resolved

                        And what was the solution?

                        Comment

                        • Imp
                          Technician
                          • Sep 2023
                          • 10

                          #13
                          Re: Bizhub C3120i SMTP Problem

                          Problem was in Gmail ( SMTP Settings )

                          Comment

                          • copier tech
                            Field Supervisor

                            5,000+ Posts
                            • Jan 2014
                            • 8101

                            #14
                            Re: Bizhub C3120i SMTP Problem

                            Originally posted by Imp
                            Problem was in Gmail ( SMTP Settings )
                            Can you be more specific ?
                            Let us eat, drink, and be merry, because tomorrow we may die!

                            For all your firmware & service manual needs please visit us at:

                            www.copierfirmware.co.uk - www.printerfirmware.co.uk

                            Comment

                            • zach93
                              Junior Member
                              • Apr 2024
                              • 2

                              #15
                              Re: Bizhub C3120i SMTP Problem

                              What was the solution for this? Having the same issues and cannot figure it out.

                              Comment

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