Ysoft Card Reader

[albemero]

Hello everyone,
we have two C450i and one C3350i with SafeQ and Ysoft Card Reade. Sometimes, Every week or two, the Card Card Reader stop workin, no beep and no authentication. To make it operational again you need to disconnect and reconnect the USB socket.
We have already tried to replace the USB cable and the card reader (also with other models but always from Ysoft). We update also the Card Reader Firmaware. We tried with another USB socket. We also changed the CPUB because one of these C450i's froze and had to be restarted.
We updated the FW G00-Q8 and also tried with the GC3-Q6.
Anyone who has experience with this should come forward.
Thank you in advance.

[tsbservice]

Re: Ysoft Card Reader

I would try to downgrade firmware. Also you didn't mention SafeQ version and build.

[albemero]

Re: Ysoft Card Reader

The MFPs are not by the same customer. SafeQ is verion 5. The first customer has a new build. We have reinstalled it few month ago for a problem with log4j. The other MFP of both customer working fine, they haven't this problem.
We will try with Firmware downgrade. Have someone an idea wgat formware we could try?


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[and]

Re: Ysoft Card Reader

Some Ysoft Card Reader detect NFC antenna as a badge. You can try to remove the antenna circuit.

Hello everyone,
we have two C450i and one C3350i with SafeQ and Ysoft Card Reade. Sometimes, Every week or two, the Card Card Reader stop workin, no beep and no authentication. To make it operational again you need to disconnect and reconnect the USB socket.
We have already tried to replace the USB cable and the card reader (also with other models but always from Ysoft). We update also the Card Reader Firmaware. We tried with another USB socket. We also changed the CPUB because one of these C450i's froze and had to be restarted.
We updated the FW G00-Q8 and also tried with the GC3-Q6.
Anyone who has experience with this should come forward.
Thank you in advance.

[albemero]

Re: Ysoft Card Reader

Some Ysoft Card Reader detect NFC antenna as a badge. You can try to remove the antenna circuit.

We try with another card reader and model. They stop to beep, like they haven't power supply. We will try tl remove the antenna

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[and]

Re: Ysoft Card Reader

No led lit on card reader? (white or green?)

We try with another card reader and model. They stop to beep, like they haven't power supply. We will try tl remove the antenna

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[copier tech]

Re: Ysoft Card Reader

Hello everyone,
we have two C450i and one C3350i with SafeQ and Ysoft Card Reade. Sometimes, Every week or two, the Card Card Reader stop workin, no beep and no authentication. To make it operational again you need to disconnect and reconnect the USB socket.
We have already tried to replace the USB cable and the card reader (also with other models but always from Ysoft). We update also the Card Reader Firmaware. We tried with another USB socket. We also changed the CPUB because one of these C450i's froze and had to be restarted.
We updated the FW G00-Q8 and also tried with the GC3-Q6.
Anyone who has experience with this should come forward.
Thank you in advance.

We had the same issue. Upgrading the firmware to Q8 AND the function version to version 2.2 resolved the issue.

[albemero]

Re: Ysoft Card Reader

We had the same issue. Upgrading the firmware to Q8 AND the function version to version 2.2 resolved the issue.

Thanks. I ve done the FW update. I'm not sure with Function Verion

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[copier tech]

Re: Ysoft Card Reader

Thanks. I ve done the FW update. I'm not sure with Function Verion

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Worth a try.

SW25 - HEX 3.0

[tsbservice]

Re: Ysoft Card Reader

Worth a try.

SW25 - HEX 3.0

Not 3.0 but 30

@albemero, try GG3-Q6 instead of GC3-Q6.

[albemero]

Re: Ysoft Card Reader

Thanks everyone. We have decided to change the MFP to assure the customer. Sometimes it's so.

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