C220 Bypass w/ custom paper is defaulting to A4 plus wrong scale and orientation
I'm not sure if this is a driver issue or user error but I'm seamingly unable to select custom paper when printing to my C220. The printer thinks everything is A4 when its a non-standard paper size even after specifically setting up the size in the printer itself. As a result, it will feed the custom paper, but its printing it as a scaled / misaligned image. It appears to still think I'm sending it an A4 image apparently.
Driver Version: latest listed on Konica's site for Mac OS:
My Work Flow,
1. Setup Photoshop document with custom size, Say 13.625" x 10.625" @ 72 DPI
2. Create a custom paper size in the driver.
Screen Shot 2023-09-26 at 10.25.08 AM.jpg
3. Select custom size as the Paper Size and "Scale to Fit Paper Size" options
Screen Shot 2023-09-26 at 10.25.41 AM.jpg
4. Confirm the paper features section includes bypass and custom size selection
Screen Shot 2023-09-26 at 10.26.19 AM.jpg
5. Click Print
The BizHub C220 then prompts me to insert A4 size paper into the bypass some reason. So it's still expecting A4 after all of that. If I go into the paper settings on the printer itself before clicking print, I can setup bypass for a custom size at 13.625 x 10.625. It will then accept the paper when I print. It doesn't complain at all, however the image is screwed and misassigned. It seems like its still trying to scale based on A4. Plus the orientation is wrong too.
So where's the issue, is it print driver or printer?
Driver Version: latest listed on Konica's site for Mac OS:
| PostScript | 2016-06-28 | 3.11.0 |
1. Setup Photoshop document with custom size, Say 13.625" x 10.625" @ 72 DPI
2. Create a custom paper size in the driver.
Screen Shot 2023-09-26 at 10.25.08 AM.jpg
3. Select custom size as the Paper Size and "Scale to Fit Paper Size" options
Screen Shot 2023-09-26 at 10.25.41 AM.jpg
4. Confirm the paper features section includes bypass and custom size selection
Screen Shot 2023-09-26 at 10.26.19 AM.jpg
5. Click Print
The BizHub C220 then prompts me to insert A4 size paper into the bypass some reason. So it's still expecting A4 after all of that. If I go into the paper settings on the printer itself before clicking print, I can setup bypass for a custom size at 13.625 x 10.625. It will then accept the paper when I print. It doesn't complain at all, however the image is screwed and misassigned. It seems like its still trying to scale based on A4. Plus the orientation is wrong too.
So where's the issue, is it print driver or printer?