Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

[tylardurden]

I have a Konica Bizhub 450i that used to scan but all of a sudden stopped working. The error comes up as a Server Connection Error and the computer is running Mac OS 11.4

See below for steps that i've tried already. Any help is appreciated.

Troubleshooting steps taken:

• Updated Firmware to the latest
• Created a new scan folder
• Double checked shared folder permissions
• Double checked username/password
• Disabled Firewall
• Used IP address instead of hostname in the UNC Path
• Change SMB Security Signature Setting to Required and also tried When Required

Any other suggestions?

[techsxge]

Re: Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

I have a Konica Bizhub 450i that used to scan but all of a sudden stopped working. The error comes up as a Server Connection Error and the computer is running Mac OS 11.4

See below for steps that i've tried already. Any help is appreciated.

Troubleshooting steps taken:

• Updated Firmware to the latest
• Created a new scan folder
• Double checked shared folder permissions
• Double checked username/password
• Disabled Firewall
• Used IP address instead of hostname in the UNC Path
• Change SMB Security Signature Setting to Required and also tried When Required

Any other suggestions?

What version of smb is the machine trying to run, what firmware is installed and what version of smb is activated on the mac?

[kingarthur]

Re: Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

what's the network error code "server connection error" can be so many things......

[tylardurden]

Re: Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

What version of smb is the machine trying to run, what firmware is installed and what version of smb is activated on the mac?

SMB 3.0, it has the latest firmware - G00P8

I had a Konica solution specialist on the remote session with me and they were stumped as well.

We tried a different Mac, we created a new user, same issue.

At one point the machine gave a login error but we re-entered the username and password and it went back to a server connection error.

[tylardurden]

Re: Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

I assume its running SMB 3.0, i didnt confirm.

Its running G00P8 firmware.

We tried a different MAC and got the same issues.

[Rewind!]

Re: Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

As another user stated "Server Connection Error" can be many things. Is the error Code displayed in the Log 107? I have seen multiple problems trying to use hostnames to OSX, so I just use the IP address. I would say try that if you havent tried this yet.

JC

[tylardurden]

Re: Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

As another user stated "Server Connection Error" can be many things. Is the error Code displayed in the Log 107? I have seen multiple problems trying to use hostnames to OSX, so I just use the IP address. I would say try that if you havent tried this yet.

JC

Previously posted:

Troubleshooting steps taken:

• Updated Firmware to the latest
• Created a new scan folder
• Double checked shared folder permissions
• Double checked username/password
• Disabled Firewall
• Used IP address instead of hostname in the UNC Path
• Change SMB Security Signature Setting to Required and also tried When Required

[KMFLT3CH]

Re: Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

I guess you missed it the first time. What's the network error code you are getting when the job errors out? That can narrow it down for us.
You may need to enable this setting: Utility > login as Admin > Maintenance > Network Error Code Display set to enable.

Try to scan again, after the job errors out go to the job history log, find the scan job under the history tab, select it then tap Details. There should be a numerical error code.. post it here.

[tsbservice]

Re: Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

With i series it should be on by default (network error code).

[Kazzy]

Re: Konica Bizhub 450i Server Connection Error when scanning on Mac OS 11.4

Here's my $0.05
I would recommend that you set up a scan folder on a Windows machine, if you can get a hold of one. I have seen issues where mfps would stop scanning due to Updates, particularly on Mac os, very rarely on Windows. Still I recommend ensuring the machine can at least scan to a Windows Based Computer / laptop.