SSL Certificate on C300i

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  • larweedad
    Technician

    50+ Posts
    • Jan 2010
    • 92

    #1

    SSL Certificate on C300i

    I have a costumer that called saying that when they send an email from their copier to someone, the get an error of SSL Cert.Date Error. Never seen or heard this error before. They do not use gmail or 360, it is a local IT company using relay.xxxxxxx.com It has the latest Firmware on it. No certificate was installed and it started Monday. Cannot find anything from MyKM. Any help please.
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7974

    #2
    Re: SSL Certificate on C300i

    What's the network error code?

    P.S.
    Regards to srvtec.
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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    • femaster
      Service Manager

      1,000+ Posts
      • May 2011
      • 1482

      #3
      Re: SSL Certificate on C300i

      Obvious first question here: Is the date and time (and time zone) correct on the copier?
      A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
      My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7974

        #4
        Re: SSL Certificate on C300i

        Also check [Certificate Verification Level Settings]
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • larweedad
          Technician

          50+ Posts
          • Jan 2010
          • 92

          #5
          Re: SSL Certificate on C300i

          No Regards to Srvtec. I will Keep my opinions of him to my self.
          I did not get a picture, no error code in the corner just the SSL statement. Time was off by 15 mins. Tried adding SSl Cert. no good.

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