bizhub C3320i scanner section

[jwai]

Hello,

One customer reported their C3320i seldom have all black copy and all black scan image, printing is OK.
I tested it many times, and one time I saw the exposure lamp didn't turn on while ADF scanned document. I tried to reconnect flat cable of scanner, checked service call history but not found any code.

Anyone have this experience on this issue? which component would cause this?

[Albonline]

Re: bizhub C3320i scanner section

Hello,

One customer reported their C3320i seldom have all black copy and all black scan image, printing is OK.
I tested it many times, and one time I saw the exposure lamp didn't turn on while ADF scanned document. I tried to reconnect flat cable of scanner, checked service call history but not found any code.

Anyone have this experience on this issue? which component would cause this?

yes i have dealt with this a few times on units with high scan counts. the flat cable conductor runs crack internally. remove the brown tape and hold it to the light the cracking will be apparent.

[jwai]

Re: bizhub C3320i scanner section

yes i have dealt with this a few times on units with high scan counts. the flat cable conductor runs crack internally. remove the brown tape and hold it to the light the cracking will be apparent.

thank you, so replace flat cable is the right way? and that cable is same as one on C3350i?

[elmaligno]

Re: bizhub C3320i scanner section

thank you, so replace flat cable is the right way? and that cable is same as one on C3350i?

No, the C3320i carries part AAJPN11500 which is exclusive.
I advise you to change also the connector of that cable: A7AHM90000, as it will break when you remove it (and I don't have a crystal ball).