Odd paper size detection issue with C250i

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  • Grabber
    Junior Member
    • Dec 2023
    • 1
    #1

    [Misc] Odd paper size detection issue with C250i

    First post!


    Howdy,

    It's the weirdest thing. The unit can easily detect any size of paper in the ADF when using scan or fax mode, but when in copy mode, it defaults to letter size.

    I updated the firmware. I cleaned every sensor. I even reset the machine to factory defaults and the issue is still there. Does ANYONE have any ideas? LOL
    Tags: defaults, detect, detection, konica, size
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5439
      #2
      Re: Odd paper size detection issue with C250i

      is the paper type set to auto/plain?
      are the other trays not set to plain?
      is the letter tray set as the default or auto while in copy mode?

      oh, and welcome to the forum!
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7627
          #3
          Re: Odd paper size detection issue with C250i

          Will it always default to letter size when copying from the glass? If yes then there must be some settings in Admin menu which may be for example here and set to current not factory default.
          • [Utility]
            • [User Settings]
              • [Copier Settings]
                • [Default Copy Settings]

          Weird thing is you reset machine to factory but how, via system 1 initialize all or...?

          Another thought is to compare software switches with tool or by eye with another C250i machine to see if some odd undocumented switch is set wrongly from factory or whatever.
          Let us know and Welcome
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • B0265
              Senior Tech

              500+ Posts
              • Jan 2007
              • 718
              #4
              Re: Odd paper size detection issue with C250i

              Is the marketing area setting correct?

                Comment

                • rrrohan
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2011
                  • 1971
                  #5
                  Re: Odd paper size detection issue with C250i

                  Originally posted by B0265
                  Is the marketing area setting correct?
                  this was the fix for me last time i experienced this on a C360i

                    Comment

                    • emujo2
                      Service Manager

                      1,000+ Posts
                      • Mar 2017
                      • 1580
                      #6
                      Re: Odd paper size detection issue with C250i

                      Are you a LT/LD or A3/A4 user?

                        Comment

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