[Error Code] PaperCut freezing on Please Wait

[rrrohan]

I have a issue with a C550i running PaperCut

Randomly every few weeks the copier gets stuck on the Please Wait screen and rebooting copier is all that recovers it.

From What I can tell its not the message that appears when logging in as that says Connecting to PaperCut. It appears when users log out and normally is only on the screen for 2 or 3 seconds then goes back to the regular screen its on when its waiting for a user to log in.

I updated the firmware to GC2-Q8.

Any other things I should consider checking?

They have 2 identically spec'ed copiers using Follow-me print and this is the only one with the problem so dont expect its a PaperCut server issue

[tsbservice]

Re: PaperCut freezing on Please Wait

I will not rule out machine itself as you already know i series are easy to go nuts 😂
What's in service call history?

[KenB]

[rrrohan]

Re: PaperCut freezing on Please Wait

I will not rule out machine itself as you already know i series are easy to go nuts 😂
What's in service call history?

only errors from when i was messing around with Y soft card reader so that it would only read HID

I let the DHCP issue the DNS so assume its correct but can confirm that later this week

[Synthohol]

Re: PaperCut freezing on Please Wait

we had half a dozen machines do this at a school, turns out the time and date were different enough between the papercut server and the copier.
hope its that simple.