C-360i Control Panel issues...

[Oystercopy]

Hey guys.

So I delivered this machine used a few months ago. Only has 41K on it. Went out there today for a problem where the screen will not HOME, when the home button is pressed. Seems to allow every other icon to function on the panel, but when the customer is at (say) the Scan screen, and they want to return home, they can't do it and have to turn the machine back off and on and even unplug it from the wall sometimes to get it back.

My understanding is that this can simply be a display calibration issue, but wondered if anyone had anything else to add.

Thanks!
OC

[Digital]

Re: C-360i Control Panel issues...

Never had this problem on i-series.
Try with firmware update and a display calibration

[mojorolla]

Re: C-360i Control Panel issues...

Have you disabled the Marketplace app?
I have seen several issues with the op panels on iSeries when using the Marketplace app.

[rrrohan]

Re: C-360i Control Panel issues...

Is it set to go back to home screen after idle for 60 seconds and not doing that or do you mean when you press the home icon it doesnt go home

[Oystercopy]

Re: C-360i Control Panel issues...

Thanks guys.. No, I think the panel is set to go home after 60 seconds but its not doing that either. Yes, the marketplace is disabled (I do this on all the machines) and NO, it will not go home, even if the home button is pressed. Strange how it will make every other icon available other than the home, but I'm going to try calibrating (the TP setting seems to be more about sensitivity than actual calibration).
OC

[occus]

Re: C-360i Control Panel issues...

Thanks guys.. No, I think the panel is set to go home after 60 seconds but its not doing that either. Yes, the marketplace is disabled (I do this on all the machines) and NO, it will not go home, even if the home button is pressed. Strange how it will make every other icon available other than the home, but I'm going to try calibrating (the TP setting seems to be more about sensitivity than actual calibration).
OC

It's always a pleasure to read something like that:

GC2-Q8
This firmware has an issue where the reset key does not respond after waking up from power save mode. The issue of the reset key not responding will not occur if you set software SW No. 227 Hex02.

...I can remember a piece of information about the screen not switching to the home screen, but unfortunately I can't find anything more about it.


But look at this:

Release version and download file name
The newly released program version and download file names are as follows.

[Release version]
Model（ineo）
Data
+450i/+360i/+300i/+250i
+550i (without memory board)
FW_AA2J0Y0-F000-GXX-33.exe
+650i/+550i
FW_AA7N0Y0-F000-GXX-20.exe
+750i
FW_ACKN0Y0-F000-GXX-20.exe
450i/360i/300i
650i (without memory board)/550i (without memory board)
FW_AC770Y0-F000-GXX-34.exe
650i/550i
FW_AC740Y0-F000-GXX-34.exe
750i
FW_ACV70Y0-F000-GXX-20.exe


[Download File Name]
FW_AA2J0Y0-F000-GXX-33.exe
FW_AA7N0Y0-F000-GXX-20.exe
FW_ACKN0Y0-F000-GXX-20.exe
FW_AC770Y0-F000-GXX-34.exe
FW_AC740Y0-F000-GXX-34.exe
FW_ACV70Y0-F000-GXX-20.exe
Eagle Touch Panel issue_Develop.xlsx
PRI_DLKM_BT2312431EN_**.doc


2. Fixed issue

To fix the issue that the touch panel does not work when it is touched.

The Jig firmware can be applied to the machine with Panel CPU ver. A2J0Y0-8900-G30-08
and updates it to A2J0Y0-8900-G30-09.

Please refer to [Eagle Touch Panel issue_Develop.xlsx] for Serial numbers of the affected machines.


3. How to install
Same as the way for updating MFP firmware.

[rrrohan]

Re: C-360i Control Panel issues...

i just had to replace a touch screen that kept freezing on a c300i

its handy to have a spare touch screen as you can simply plug it in at the IO panel and leave it on a table or something next to copier for customer to trial for a few hours.
the 2nd cable is just for the haptic feedback so for testing u can live without it

[femaster]

Re: C-360i Control Panel issues...

i just had to replace a touch screen that kept freezing on a c300i

its handy to have a spare touch screen as you can simply plug it in at the IO panel and leave it on a table or something next to copier for customer to trial for a few hours.
the 2nd cable is just for the haptic feedback so for testing u can live without it

There was a special Panel CPU firmware issued in the US market to prevent the issue of non-responsive touch screens. I would assume it is available in other markets as well. Below is a chart that outlines the models, serial numbers, and firmware version for each.

-----------------
Overview
An issue has been identified in specific serial numbers where the Operation Panel Touch Screen becomes unresponsive to
input.

Solution
For MFPs exhibiting this issue and falling within the specified Serial Numbers below:
• Update the Panel CPU firmware version from A2J0Y0-8900-G30-08 to A2J0Y0-8900-G30-09 using Special Firmware GXX-xx available via the One-Stop Product Support webpage.
• C550i: Take note of the machine’s Serial Number (to identify “with Memory Board” and “without Memory Board” machines; reference Technical Bulletin 12791) before downloading and installing the Special GXX-xx Firmware.

Serial Number / Special Firmware

Model	Main Body Serial Number	Panel Unit Serial Number	Memory Board	Special Firmware
C250i	From AA2M011014905 To AA2M011019189	From AA2JM700MJ406708 To AA2JM702MA800953	-	FW_AA2J0Y0-F000-GXX-33.exe
C250i	From AA2M013008875 To AA2M013009029	From AA2JM700MJ609665 To AA2JM700MJ210607	-	FW_AA2J0Y0-F000-GXX-33.exe
C300i	From AA2K011016362 To AA2K011999999	From AA2JM700MJ607434 To AA2JM702MA206081	-	FW_AA2J0Y0-F000-GXX-33.exe
C300i	From AA2K012001699 To AA2K012002313	From AA2JM700ML436127 To AA2JM702MB401306	-	FW_AA2J0Y0-F000-GXX-33.exe
C360i	From AA2J011019283 To AA2J011024474	From AA2JM700MJ210752 To AA2JM702MA800933	-	FW_AA2J0Y0-F000-GXX-33.exe
C360i	From AA2J017000001 To AA2J017999994	From AA2JM702MA800934 To AA2JM702MA402656	-	FW_AA2J0Y0-F000-GXX-33.exe
C360i	From AA2J012001698 To AA2J012001915	From AA2JM702MD600135 To AA2JM702MD616907	-	FW_AA2J0Y0-F000-GXX-33.exe
C450i	From AA7R011023085 To AA7R011028457	From AA2JM700MJ208758 To AA2JM702MB406245	-	FW_AA2J0Y0-F000-GXX-33.exe
C450i	From AA7R017000003 To AA7R017500310	From AA2JM702MD615765 To AA2JM702MB806164	-	FW_AA2J0Y0-F000-GXX-33.exe
C450i	From AA7R012000628 To AA7R012000680	From AA2JM700MJ607714 To AA2JM702MB405638	-	FW_AA2J0Y0-F000-GXX-33.exe
C450i	From AA7R018000001 To AA7R018000015	From AA2JM702MD217191 To AA2JM702MD616701	-	FW_AA2J0Y0-F000-GXX-33.exe
C550i	From AA7P011702353 To AA7P011705316	From AA2JM700MJ607465 To AA2JM702MB406561	Not Installed	FW_AA2J0Y0-F000-GXX-33.exe
C550i	From AA7P017700001 To AA7P017700010	From AA2JM702MD612938 To AA2JM702MD615770	Not Installed	FW_AA2J0Y0-F000-GXX-33.exe
C550i	From AA7P018000001 To AA7P018000015	From AA2JM702MD813718 To AA2JM702MD217361	Installed	FW_AA7N0Y0-F000-GXX-20.exe
C650i	From AA7N011007148 To AA7N011008961	From AA2JM700MJ609043 To AA2JM702MA601376	-	FW_AA7N0Y0-F000-GXX-20.exe
C650i	From AA7N017000001 To AA7N017000010	From AA2JM702MD615764 To AA2JM702MD810716	-	FW_AA7N0Y0-F000-GXX-20.exe
C650i	From AA7N012000249 To AA7N012000318	From AA2JM700ML435085 To AA2JM702MD611930	-	FW_AA7N0Y0-F000-GXX-20.exe
C750i	From ACKN011004328 To ACKN011005833	From AA2JM700MJ805204 To AA2JM702MB208310	-	FW_ACKN0Y0-F000-GXX-20.exe
C750i	From ACKN017000001 To ACKN017000015	From AA2JM702MD812230 To AA2JM702MD213362	-	FW_ACKN0Y0-F000-GXX-20.exe
300i	Not Affected	Not Affected	-	-
360i	Not Affected	Not Affected	-	-
450i	Not Affected	Not Affected	-	-
550i	Not Affected	Not Affected	-	-
650i	Not Affected	Not Affected	-	-
750i	From ACV7011001634 To ACV7011002339	From AA2JM700MJ805277 To AA2JM702MD215706	-	FW_ACV70Y0-F000-GXX-20.exe
750i	From ACV7017000001 To ACV7017000015	From AA2JM702MD812234 To AA2JM702MD213360	-	FW_ACV70Y0-F000-GXX-20.exe