C364e scan to SMB fail

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  • jwai
    Trusted Tech

    250+ Posts
    • May 2018
    • 496

    C364e scan to SMB fail

    Hello,

    One customer that have 3 copiers ( C364e, C258, 225i ), all set scan to SMB to PC.
    I found only C364e fail with " server connection error ", I exchanged place with other 2 copiers the same result occurred.
    All machines have updated F/W, so what reason cause this?
    In addition, C364e has Soft SW for setting SMB version like C258? ( Soft SW 162 )
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5383

    #2
    Re: C364e scan to SMB fail

    is the user name added to the share full access permissions of the shared folder?
    Software SW No.219 0x00: SMB1.0/2.0 are available. (default)
    Software SW No.219 0x04: Only SMB2.0 is available.
    change ntlm to smb 2 as well.

    you may need GDB firmware unless the later versions incorporated the fixes?
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • jwai
      Trusted Tech

      250+ Posts
      • May 2018
      • 496

      #3
      Re: C364e scan to SMB fail

      Originally posted by Synthohol
      is the user name added to the share full access permissions of the shared folder?
      Software SW No.219 0x00: SMB1.0/2.0 are available. (default)
      Software SW No.219 0x04: Only SMB2.0 is available.
      change ntlm to smb 2 as well.

      you may need GDB firmware unless the later versions incorporated the fixes?
      Yes, all are full access permission, and check SW 219 is 00 NTLM is v1/v2.
      Other C258 and 225i scan successfully only this C364e fail, firmware is GDT-M1.

      Comment

      • rrrohan
        Service Manager

        Site Contributor
        1,000+ Posts
        • Sep 2011
        • 1971

        #4
        Re: C364e scan to SMB fail

        what network error code does it give

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