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is this unit on a stand? large paper travels under tray 2 when duplexed , is there any thing interfering with its path?
yep its on stand with 2 lower drawers
first side is copied ok and then jam in both doors upper and lower
cuold not see anything interfering with paper...
it goes easily when i move it by hand
If it has drawers it is a DB not a stand. The DB is part of the paper path when duplexing. Longer paper actually feeds under the DB then back up. At the bottom of the DB there is a metal slot for the paper to feed into. There is a mylar glued to the slot entrance, if this mylar has been damage long paper will mis-feed while shorter paper feeds fine. Check the mylar if it is damaged just peel it off and clean the glue from the guide, I have found they will run fine without this mylar.
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Like mrwho said, codes? How many copies? Had probs duplexing when the paper exit actuator(26NA53170) gets worn down. Same with the reversal actuator 26NA50071.
DESCRIPTION: J97-2 occurs when duplexing.
CAUSE: The actuator for PS4 (ADU PS) is binding.
SOLUTION: Check the actuator for PS4 (p/n 26NA50070) for binding. Replace as needed.
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