C353 scanning please wait screen

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  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 29894
    #1

    C353 scanning please wait screen

    got a c353 scanning compact pdf 300 dpi
    machine scans in all copies but never send them, please wait screen appears and locks up machine.
    no copy no print
    have to power cycle the machine
    firmware is J8 level
    Tags: c353, connections, fax, s 1, scanning, scope, screen, touch screen, user box, user data, wait
    • srvctec
      Former KM Senior Tech

      500+ Posts
      • Oct 2009
      • 827
      #2
      Almost sounds like a memory issue- have you swapped that out yet?
      Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

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        • mascan42
          Trusted Tech

          250+ Posts
          • Oct 2008
          • 481
          #3
          Are you scanning to FTP, SMB or email?

            Comment

            • srvctec
              Former KM Senior Tech

              500+ Posts
              • Oct 2009
              • 827
              #4
              Another thing I should have thought of besides what mascan42 asked- what happens when you scan to the hard drive, i.e. user box?
              Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                Comment

                • bsm2
                  IT Manager

                  25,000+ Posts
                  • Feb 2008
                  • 29894
                  #5
                  scanning

                  scanning smb compact pdf mode 35 sheets 11 by 17
                  please wait screen on touch screen takes over and locks machine



                  memory check ok
                  hhd read and write check ok
                  Last edited by bsm2; 10-23-2009, 01:49 AM.

                    Comment

                    • Stirton.M
                      All things Konica Minolta

                      1,000+ Posts
                      • Oct 2009
                      • 1804
                      #6
                      Update the firmware to R6.

                      Afterwhich, I usually do a data clear operation. Backup your one touch and copy track data before you do this. Page Scope Data Admin is recommended. Print out all your network settings. Then do the firmware, and follow that up with a data clear.

                      Your hard disk will be disabled, be sure to re-enable it in tech rep. If you had a fax unit installed, you will also need to re-enable that option in tech rep. Be sure to initialize the fax board in tech rep as well. Upload user data with Data Admin. Program network settings.

                      If these steps do not correct the behavior, check the memory on the MFB, including hard drive. Reseat connections on these.
                      "Many years ago I chased a woman for almost two years, only to discover that her tastes were exactly like mine: we both were crazy about girls."
                      ---Groucho Marx


                      Please do not PM me for questions related to Konica Minolta hardware.
                      I will not answer requests or questions there.
                      Please ask in the KM forum for the benefit of others to see the question and give their input.

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