DEVELOP INEO 251P stops on startup

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  • DILANO
    Technician
    • Mar 2010
    • 10
    #1

    DEVELOP INEO 251P stops on startup

    Hi,
    there. A customer of me have a DEVELOP INEO 251P. The trouble is that the customer powered off the machine while printing (to stop printing instead of pressing the red stop button). The next time he powered the machine it shows only PLEASE WAIT. on the display. Nothing else happes even after 2 hours. The fuser is getting very hot.
    Somebody has an idea what to do, maybe a kind of hard-reset or something? It looks to me like a crash with the printer-firmware?

    Thanks a lot,
    Andre
    Tags: 251p, button, cue, customer, develop, display, firmware, fuser, hot, hours, mrwho, ops, printer, printing, reset, shows, startup, stop, stops, time, trouble, wait
    • kostasthess
      Junior Member
      • Nov 2008
      • 9
      #2
      turn off the printer and clear the printing form the pc
      start-contol panel-printers and faxes-double click on the printer-cancel all printings
      then turn the printer on

        Comment

        • DILANO
          Technician
          • Mar 2010
          • 10
          #3
          Originally posted by kostasthess
          turn off the printer and clear the printing form the pc
          start-contol panel-printers and faxes-double click on the printer-cancel all printings
          then turn the printer on
          ...it is a apple macintosh-machine There are no printing-jobs in the cue

            Comment

            • mrwho
              Major Asshole!

              Site Contributor
              2,500+ Posts
              • Apr 2009
              • 4299
              #4
              Did you ever find out what happened to your machine? It's a very odd situation indeed...
              ' "But the salesman said . . ." The salesman's an asshole!'
              Mascan42

              'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
              Ibid

              I'm just an ex-tech lurking around and spreading disinformation!

                Comment

                • DILANO
                  Technician
                  • Mar 2010
                  • 10
                  #5
                  Originally posted by mrwho
                  Did you ever find out what happened to your machine? It's a very odd situation indeed...
                  ...yes, i found out (or not). I used the NVRAM in another 251P and it booted up. All counters reseted. Put the RAM back into the other machine and it worked :S It is a known problem with the develop machines that the bootup fails sometimes and switching the NVRAM helps you out the trouble.

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