No Account track Menu in bizhub 420

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • aleksander
    Trusted Tech
    250+ Posts
    • Jan 2010
    • 378
    #1

    No Account track Menu in bizhub 420

    Hi all,
    I have a problem again with bizhub 420 (again and again). Please help me.
    I want to setup an Account track in bizhub 420, but I can not find the User Authentication/Account Track menu in Administrator Setting, picture shown bellow.
    I've already re-written the firmware, but the User Authentication/Account Track still not shown. Anybody know how to resolve this problem? I will appreciate that.
    Thank you.no account track.jpg
    Tags: 420, account, account track, administrator, appreciate, attach, authentication, bizhub, bizhub 420, config, firmware, help, hi all, picture, problem, resolve, service, set, setting, setup, show, shown, track, user, user authentication, wan
    • emujo
      Field Supervisor
      2,500+ Posts
      • Jun 2009
      • 3009
      #2
      Check/ensure Admin feature level is set to "2" This can be found in the enhanced security mode while in service mode. Please don't post "how do I get into service mode" as I won't provide that info. Emujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • aleksander
          Trusted Tech
          250+ Posts
          • Jan 2010
          • 378
          #3
          Originally posted by emujo
          Check/ensure Admin feature level is set to "2" This can be found in the enhanced security mode while in service mode. Please don't post "how do I get into service mode" as I won't provide that info. Emujo
          Thank you for responding. But I've already tried your solution, the User Authentication/Account Track menu still not shown.
          Any other solutions?

            Comment

            • Setright
              FSS / SPM
              100+ Posts
              • Nov 2008
              • 247
              #4
              What about the firmware version? Early versions rarely have all the functions available.

                Comment

                • aleksander
                  Trusted Tech
                  250+ Posts
                  • Jan 2010
                  • 378
                  #5
                  Originally posted by Setright
                  What about the firmware version? Early versions rarely have all the functions available.
                  I've already tried to re-written the firmware version to ver 14, 20, 25 and 31 and the result is the same, no User Authentication/Account Track menu. Any other solution?

                    Comment

                    • emujo
                      Field Supervisor
                      2,500+ Posts
                      • Jun 2009
                      • 3009
                      #6
                      Try this...

                      Why are the User Authentication/Account Track settings not Available in the Administrator Mode?
                      Solution:

                      The User Authentication/Account Track settings will not be Available in the Administrator Mode if the Key Counter has been set to installed in the Service Mode. The Key Counter can be unset in Service Mode using the following steps:

                      1) Enter Service Mode.
                      2) Press Stop, 9.
                      3) Choose Management Function Choice.
                      4) Select Unset.
                      5) Exit Service Mode
                      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                        Comment

                        • aleksander
                          Trusted Tech
                          250+ Posts
                          • Jan 2010
                          • 378
                          #7
                          Originally posted by emujo
                          Try this...

                          Why are the User Authentication/Account Track settings not Available in the Administrator Mode?
                          Solution:

                          The User Authentication/Account Track settings will not be Available in the Administrator Mode if the Key Counter has been set to installed in the Service Mode. The Key Counter can be unset in Service Mode using the following steps:

                          1) Enter Service Mode.
                          2) Press Stop, 9.
                          3) Choose Management Function Choice.
                          4) Select Unset.
                          5) Exit Service Mode
                          Thank you. Great. The User Authentication/Account Track setting is now shown.

                            Comment

                            Previous template Next
                            Working...