error code C-5002 on bizhub pro 6500

[Guest]

HI my 6500 give an error C-5002 when i start it up.Can you give any solution?

[ESA]

I haven't dealt with this code to-date but the following is list from the service manual. What was happening before code. Did you attach any new finisher of accessories?

Main body
Communication
abnormality
C-5002 24VDC abnormality.
Abnormality signal was continuously
detected for the specified
time after the specified time from
REN/2 ON.
Main body
stops immediately
and main
relay (RY1) is
turned OFF.

DC power unit/2 (DCPS/2)

[printsibiu]

I discovered the problem NF60 is blown out near ICP 31. can i change it or be changed all board PRCB?

[sbillis]

how do you discovered NF60 is blow? please explain.

check ICP32.

if anything fails on PRCB I think must be replaced all the board... and is very expensive!

[ESA]

It's tricky to replace board parts as you must source compatible parts. If you have nothing to lose try, but KM protocol seems to be board replacement.

[Herrmann]

if you are experienced in soldering printed circuit bords, it is no problem to change a soldered fuse; done that several times by myself with success

[printsibiu]

C-5002

It was easy to see that NF60 was burned, was black around him.I checked all ICP and all were good,one is less,it is near NF60.So finally what is NF on PRCB it is noise filter or an capacitor?

[sbillis]

oh yes, you can visually check also a board...

a capacitor can work as noise filter

[keraton]

Hello, Was there any body which faced error code C-5002 ? what was the finding, potential cause and the effective corrective action taken?

[prakashshetty]

Hi, Another probable cause can be the ADU harness cable connecting the Duplex and Chassis been peeled off and getting grounded/shorted. Check for wire coating peel off or pinched. Thanks.