Bizhub c352 scan time wrong

[RRodgers]

What does it mean when the Xerox works but the Konica does not and they both use the same email server?

If there was a software bug, wouldn't that show up on all our Konicas?

What does it mean when I telnet to our email server and send a message that has the correct times?

Our email boxes reside on our current exchange server. No matter how many other servers we setup the mail must travel through the current excange server in order to reach our mailboxes. Would that still be a good test?

LOOK!!! constantly hounding us that there is a known issue with the Konica box is NOT going to get it fix. Thanks for letting us know that there is an issue that Konica needs to deal with and is something we should look out for. I'm pretty surprized that this thread has gone on as long as it has.
Maybe I'm just being a little pissy at the threads as of late.

[dalva]

The fix will be posted when solved.

[emujo]

The new family of MFPs don't auto adjust the time. They may in the future with a firmware update but not yet. If you are that concerned with the time stamps...
Enter into service mode/time setting mode and verify clock settings are correct.
In ADMIN Mode
Set the correct time minus 1 hour and the correct time zone
Turn on DST and set it for 60 Min.
Your clock should be correct
2 times a year you most log in as admin and change the DST settings. If you find this unacceptable ask to have the MFPs picked up as they don't meet your needs. (I am assuming you sat down with your local app specialist and said " time headers are very important to me" and he/she verified the equipment would indeed do as you asked)
Once the sales manager gets the message that they have to buy back 12 KMs because they don't keep the correct time like they promised you when the deal was worked out I'll put money on auto adjusting DST firmware will be available within weeks. EMujo

[dalva]

The fix was a new firmware released July 28th with version MFP Controller System A0P00Y0-1000-GCC-B4(00)

The firmware corrects these machines:

bizhub C360,bizhub C280,bizhub C220,bizhub C652,bizhub C652DS,bizhub
C552,bizhub C552DS,bizhub C452

The text of the Firmware release states:

"When the PC receives e-mail from the MFP that set Daylight Saving Time
and performed Scan to e-mail, Daylight Saving Time is not reflected to
Time Zone in the e-mail header. "

Thanks to all who assisted in debugging this issue.

[Stirton.M]

Though it is a moot point, the firmware fix came on the 28 July, this was, as I said likely the fix initially when I joined the conversation.

That said, you would have done everyone here a favour by explicitly stating what machine you were having difficulty with. As it was, you posted help within a thread that had to do with a C352 originally, and I, along with many others who tried to help you, were likely assuming you were having a problem with that particular machine. Looking a little closer, I saw that you did mention this eventually, but at that point, I was concentrating on a problem related to the C352, not the much newer series of machine. Many of the responses to your post, others had shown this same assumption.

I suggest that in the future, you save a lot of time mucking about and create a new thread specific to your machine and particular problem, instead of hijacking a thread like this. Anyone else who is having a problem with the C352 for this problem searching the threads will be likely mislead by the portion of this thread containing your problem, wondering why they cannot find firmware GCC-B4 for a C-352.

[aesthetics1]

That looks to be version 90 firmware which is 4 months old. There is a new firmware that addresses nearly 170 bugs and fixes that was released in mid-june, Version B4. You might call your tech and ask them to update their firmware on-hand to the latest version...

quoted

[emujo]

Dalva..I have gone through the release notes for the 652 B4 firmware but I don't see anything related to datlight savings time fixes. Where are you getting your info from? Emujo