Printing problame with bizhub c500 pro with ip-901/s300

[Leonard]

Sir/Madam,

hi, i'm leonard from indonesia. we start using bizhub c500 on last 2 week ago. we still tested the printer. But this time we got trouble. when we tried printing, the result always damage, not clear. The print result had only cyan and yellow, Magenta and black not coming out? sorry my english not good.
but when we tried direct copy, not via ip-902, the result perfect. we used fiery ver. 2,
so anybody could help us?
thank you

[jma676]

Check the Profile out of Fiery (IP902)

[jma676]

Maybe you try to update the Output Profiles (ICC) or Simulation, RGB is one of them is not consistent with the Fiery.

Check the documentation for the configuration of the Fiery Color.

[HORSE]

Sir/Madam,

hi, i'm leonard from indonesia. we start using bizhub c500 on last 2 week ago. we still tested the printer. But this time we got trouble. when we tried printing, the result always damage, not clear. The print result had only cyan and yellow, Magenta and black not coming out? sorry my english not good.
but when we tried direct copy, not via ip-902, the result perfect. we used fiery ver. 2,
so anybody could help us?
thank you

Have you tried printing the Fiery test page, configuration pages or Calibration page? Is black printing on those?

[Leonard]

Ok. Today I want trying follow your advise. But when we tried "test print" via control panel on windows. The result has only windows logo with yellow and cyan on above left corner.
No black or magenta...
And when we setuo IP-902 fiery for first time, we search on "my network". We found "konica/print" not "fiery s300". But on manual for fiery IP-902 (we download from konica site), the name must "fiery s300"
Then we tried print via word and photoshop. The result like we told before,. And when I tried setup RGB, CMYK on color setting we can't found "EFIRGB" or "EFICMYK"m
Ok.But I want trying first like you said. Thank you

[HORSE]

To print PS test page or config pages just hit F4 key in Command workstation.

If the fiery internal prints are not printing correctly check the interface cable is connected properly to both the controller and machine. You could also have a faulty interface board.

[ESA]

If your copies are fine then it seems to be your fiery. You don't need to connect to a pc or mac to test this. sample test sheets like suggested will be enough. If you are getting odd output. I would check and recheck video cable to copier. Also I would go into cws and do a clear server so that rip is return to factory without print or print files loaded in it. Failing this I would lean toward video board. If you have a spare rip or can get you hands on to borrow one that will elimited that part of the problem.

[jma676]

Ok. Today I want trying follow your advise. But when we tried "test print" via control panel on windows. The result has only windows logo with yellow and cyan on above left corner.
No black or magenta...
And when we setuo IP-902 fiery for first time, we search on "my network". We found "konica/print" not "fiery s300". But on manual for fiery IP-902 (we download from konica site), the name must "fiery s300"
Then we tried print via word and photoshop. The result like we told before,. And when I tried setup RGB, CMYK on color setting we can't found "EFIRGB" or "EFICMYK"m
Ok.But I want trying first like you said. Thank you

We started at first, the IP902 does not exist, the correct model for an S300 is the IP901, apologies for my lack of attention. You should attach a sample of the Test Page so we could see what configuration you are using at this time.

[jma676]

like this. check that the configuration is the default color.

[jma676]

If your copies are fine then it seems to be your fiery. You don't need to connect to a pc or mac to test this. sample test sheets like suggested will be enough. If you are getting odd output. I would check and recheck video cable to copier. Also I would go into cws and do a clear server so that rip is return to factory without print or print files loaded in it. Failing this I would lean toward video board. If you have a spare rip or can get you hands on to borrow one that will elimited that part of the problem.

I really think it is very difficult for the Fiery work if the cable is bad.

[Leonard]

Maybe you try to update the Output Profiles (ICC) or Simulation, RGB is one of them is not consistent with the Fiery.

Check the documentation for the configuration of the Fiery Color.

Dear jma676,

Yesterday I tried to test print via windows (printers and faxes) and the result only yellow and cyan and than I tried via IP-901/s300 fiery via print pages menu (color chart), via test pages. The result same. And I run diagnostics, than test I/F board, the result video diags failed.
The result pic I tried to post on this forum but failed cause I online using blackberry, so maybe this night (indonesia's time), iwill post it.
Tq

[HORSE]

Replace the Video interface board in the controller, it's expensive.

[Leonard]

Dear Horse,
Approxmetly, how much? But I think it's better if buying used IP-901. Maybe the prices not to far...
Right? This day I tried cleaning the video card, and change to another slot. But the result same... So maybe anybody have another solution?...

[jma676]

It's confusing I do not think you read my appointments, I tried to tell you check the configuration in the firey color, it is likely that this corrupt icc output, telling it because it is much cheaper to check it first.

Quotes about a failure in the Video interface.

Usage Solution ID Solution TAUS0700596EN00
Description
Error code error code When printing from 1946 to 1912.
Solution
CAUSE: The video interface board has failed.
SOLUTION: Replace the IP-901 video interface board (p / n 45032964).

[jma676]

It's really strange that happens, you should be doing some kind of maintenance or the machine to cause this bug, otherwise it is more likely that the failure is given by a software error, if during a printing process I leave this corrupt file problem on the Fiery.

I insist that if a communication error between the Fiery and the C500 would have an error code, the fiery color does not send information in independent channels, this communication is established THROUGH a printer language.

Finally leave a small image which you can copy the configuration, this would help prevent the Fiery print THROUGH ICC (Profiles) corrupt, you can also try different output profiles.