240f unable to send faxs

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  • big jase
    Service Manager

    Site Contributor
    100+ Posts
    • Jul 2008
    • 136
    #1

    [Misc] 240f unable to send faxs

    i have just set up this 240f ,i can copy print scan to email fine,but on the fax it will not send the fax, recieving is ok
    the message i get is prefix/suffix is not set..i have treid the usual 9 for outside line with no joy

    please help
    If at First you don't succeed remove all evidence of ever trying!
    Tags: copy, email, faxs, issu, line, message, print, scan, scan to email, send, set, side
    • Tonerjockey.com
      Technician
      • Jun 2010
      • 41
      #2
      Is this a model that needs to have the marketing area set? I kind of doubt it. Unfortunately, I don't have access to that documentation.

        Comment

        • big jase
          Service Manager

          Site Contributor
          100+ Posts
          • Jul 2008
          • 136
          #3
          i can't find any setting for a marketing area, checked service manual, there is no set up guide that comes with machine
          If at First you don't succeed remove all evidence of ever trying!

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23009
              #4
              Can you plug in a handset, then dial out OK? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • big jase
                  Service Manager

                  Site Contributor
                  100+ Posts
                  • Jul 2008
                  • 136
                  #5
                  i havent tried a handset will give it a go but i do get the same error wether or not the fax lead is connected or not, which made be think it was a settings issue
                  If at First you don't succeed remove all evidence of ever trying!

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 23009
                      #6
                      Originally posted by big jase
                      i havent tried a handset will give it a go but i do get the same error wether or not the fax lead is connected or not, which made be think it was a settings issue
                      So to re-phrase, you get the same error whether or not the phone line is connected?
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • big jase
                          Service Manager

                          Site Contributor
                          100+ Posts
                          • Jul 2008
                          • 136
                          #7
                          yes i get same error whether or not the phone line is connected
                          If at First you don't succeed remove all evidence of ever trying!

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 23009
                              #8
                              Originally posted by big jase
                              yes i get same error whether or not the phone line is connected
                              That sounds like a line problem to me. You'll know for sure when you plug in the handset. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

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