C-2863 - Konica Minolta BizHub 6501

[rnicholson]

didn't need a tech

yeah, i used some air and reset the gamma settings and it's been working no problem! I coordinated with my tech and he has a new assembly on order. We don't need a tech to clean a sensor! I work on a plethora of "complicated equipment" successfully and can determine many times when to call a tech. If I can get it running and not lose hours of production I am going too.

I simple clarification question before i attempt something is just prudent!

This was simple and should be on a troubleshooting guide!

[MMPDT]

Re: C-2863 - Konica Minolta BizHub 6501

This has happened to us on occaision; I tried the sensor cleaning method last time and it basically worked i think- I just did not know where the heck to shoot the air. Turns out, our tech came by this last time and suggested : turn off main and sub-power, leave main copier door open and turn the power back on. As the machine comes back up, go to the "Machine" panel on the touch screen and do the gamma, belt, toner and color registration under "Execute adjust Operation". His premise was our machine was in line for a full PM/overhaul -drums, developer, etc (after we have been running the snot out of it) and it was tired, probably causing this error code. More often than not, we look to this board for emergency tips, at 10 PM, maybe our tech is coming in the AM - we have a service contract, and I cannot imagine going without one, despite the built in cost. There is no substitute for calling in a pro, but it is cool to get good info in those hours of desperation.

[rnicholson]

Re: C-2863 - Konica Minolta BizHub 6501

We have a contract also, but as you know the s#@& hits the fan when the tech isn't available. I'm gonna try your method next time. Ultimately the tech did a Pm kit and it has solved the problem. The biggest problem I find is the tech has a budget, so they wait to change parts or do pm kits till the machine is down.

[ricmartinho]

Re: didn't need a tech

reset the gamma settings

Hi,

How did you reset the Gamma settings? I've searched through all the Service Manual and can't find this anywere.
I'm having the same problem and I've already cleaned the sensors but everytime I turn on the machine I get the error again.

Thanks