KM C252 will not print from network, also will not print config page from ops panel

[Solotime]

Re: KM C252 will not print from network, also will not print config page from ops pan

OK, I went thru each and every step again and now the black block is gone. So I have the copier back. It will still not print via the network and will not print a config page thru the user menu. If you try then go back to utility/counter then the only tab that shows up is the check consumable life tab. So I am assuming this means that the NVRAM board is bad or the MFB board is bad. You can ping the copier fine and it pulls an IP ok in DHCP.
If I do the NVRAM reset with a different NVRAM board would that be the next test. I have one from a C250.....?
Thanks

[Ianizer]

Re: KM C252 will not print from network, also will not print config page from ops pan

I'm thinking MFP board.
-I

[Solotime]

Re: KM C252 will not print from network, also will not print config page from ops pan

I'm starting to think so unfortunately. So far I have done NIC reset, NVRAM reset, hard drive format AND swap out, replaced a possible bad ribbon cable running from MFP board to PWB M, reseated and swapped out RAM, swapped out NVRAM with a C250 and did the NVRAM again with no change. When you send a print job it just flashes the data light, the print job disappears on the PC like it was completed but there is no job listed on the copiers job list screen. If you try to print the config page from the user screen, the copier hangs and will not let you exit for about 2 minutes then it goes back to the main copier screen on it own. Afterwards there is only the check consumables and banner print tab listed on the utility/counter screens unless you turn off then on the copier. Any other suggestions?

[copytechman]

Re: KM C252 will not print from network, also will not print config page from ops pan

This may sound kinda counter productive and I know you flashed the nic and nvram but have you just for giggles tried to reflash the machine proper to the lastest standard version as well?

Regards!
A.

[mitchl]

Re: KM C252 will not print from network, also will not print config page from ops pan

This may sound kinda counter productive and I know you flashed the nic and nvram but have you just for giggles tried to reflash the machine proper to the lastest standard version as well?

Regards!
A.

After reading through this thread thats the first thing that occurred to me flash the machine with the latest greatest base FW and see what happens, probably should have been the first step. ....... And just for shits and giggles do a data clear, I've had lots of odd ball problems go away after that simple task........ God I loathe the C250 though a true POS!

[Ianizer]

Re: KM C252 will not print from network, also will not print config page from ops pan

Doesn't sound counterproductive at all, Ctm.
Sounds like it probably should have been step-1.
C252? What's that, K0?

Other than that, I wouldn't go back without a MFPB.

-I

[copytechman]

Re: KM C252 will not print from network, also will not print config page from ops pan

Looks like GW2-K1 to me, but last "standard" version was indeed k0 by the looks of it.. Good luck!

Regards!
A.

[Solotime]

Re: KM C252 will not print from network, also will not print config page from ops pan

Final Update - Problem Fixed!
The K1 firmware update fixed the issue. The program release info sheet even says that it fixes the data light blinking but no print issue.
Thanks to everyone for all their suggestions.