Bizhub C450 - Malfunction C11A4

[ypoctac]

Could anyone tell me what this error message means?

Our "on call" tech can't arrive til Friday!

[laserman06]

Booklet Exit Motor malfunction. Do you know if what type of finisher that you have?

FS-507 or FS-603

[ypoctac]

It's FS-603.

[laserman06]

It's FS-603.

Let me do a little research and I will get back to you

[laserman06]

C11A4 Booklet Exit Motor malfunctions

Basically, your exit belt is not turning for some reason or if it is then the sensors are not seeing it.

Did the finisher make any unusual nosies? Did you clear a jam? Any other info that you can give me? Try the steps below in order. Keep me posted.

Some basic reset procedures.

A. Open and close the front door.
B. Power off the machine, wait 30 seconds power on.
C. Power down the machine, unplug from the wall for 1 minute, plug in and power on.

D. 13.1 Trouble resetting
1. Turn OFF the Main Power Switch.

2. Turn Main Power Switch ON again while pressing the Utility/Counter key more than 10 seconds after.

3. Touch [Trouble Reset].

4. Check to make sure that [OK] is displayed and the it has been reset.

5. Turn off the Main Power Switch and turn it on again more than 10 seconds after, and make sure that the machine properly starts.

[ypoctac]

It whines very loudly, but we never found any jammed paper. We've pulled the finisher away from the main machine and opened every compartment/ section, but can't see anything stuck.

I've tried the reset proceedures you suggested, but it made the same whining sound once it restarted and returns the same error.

[ypoctac]

My boss just started banging on the FS-603 unit in frustration and it started working again.

[guru]

C11A4 Saddle exit motor failure

[jeffneave]

Try finisher exit moter fault

[mitchl]

My boss just started banging on the FS-603 unit in frustration and it started working again.

I always thought my techs were crazy when they told me that they banged on the FS-603 and it started working again.......... I guess they were right!

[random]

If this is what I think it is you can see two belts (when you look into the finisher where the paper comes out) with a kind of hook on each to shoot out the copies out to the exit tray. These two tend to catch on two plastic guides and you thump the top to loosen them. You can un-clip these plastic guides but it cause another problem, can't remember what tho.

You can also reverse the belts by hand.

However if the code is for booklet exiting then it will be something else entirely.

[johnkuo562]

Finisher problems need help!!!

Just recieved this used copier this evening and connected all the cables but noticed the Finisher has 2 cables and found one port for that does not plug in anywhere. Turned the copier on and a error displays paper jam in the finisher. Checked all over and no paper was found. Unplugged the finisher and pulled it out and the copier works fine. I have inspected the finisher and checked all sensors but cant get it working. Any idea about that extra cable on the finisher that goes no where on the copier?

[random]

it goes into the bridge. Slide the finishers out and look at the back of the horizontal part that takes the paper from the fuser to the finisher.

[bowser]

binding

the stepher moter is possibly not being provided with enough juice from the pwb (failing or bad driver) this is usually a screch sound and nothing turns for that section. have repaired a couple for that problem

[B0265]

If this is what I think it is you can see two belts (when you look into the finisher where the paper comes out) with a kind of hook on each to shoot out the copies out to the exit tray. These two tend to catch on two plastic guides and you thump the top to loosen them.

We have seen this happening several times on the FS-609, have you found any permanent solution?