Konica Minolta Bizhub c450 Unable to Configure TCP/IP

[dogsbody]

Tried calling the place were we leased the copier and they want to charge me for someone to come out to just change the IP address. Now if the printer was jamming then I would have no problem calling for service but not for changing the IP address. If anyone can tell me about the dip switches I will give that a try. I have no idea where the dip switches are located also. Thanks for your response guys your the best

From this i think they are leasing it with some sort of maintanence agreement. Most companies around here don't cover much conectivity.
I think the quickest way for this to be resolved will to pay the tech to come out and when he does make sure you know exactly what he is doing. Before he goes make sure you can change the network settings on your own, pick his brain, take notes etc. Treat it as a lesson on some of the more advanced administration of the copier.

[johnkuo562]

Unable to access web utilities

Does anyone know how to reset the Bizhub 450 back to factory settings?

[Scott_Lewis]

Does anyone know how to reset the Bizhub 450 back to factory settings?

Cannot be done. I think the only way to get back to 'factory settings' is to replace the NVRAM board.

Have you tried setting the "Auto Input" for the IP address to OFF?

[johnkuo562]

Auto Input??

Well DHCP is set to on in the Network TCP/IP settings but im unable to change it to OFF and Unable to change the subnet mask. I can see the settings but unable to change anything on it. I think I may have to call for service. Thanks anyways guys for trying to help.

[dogsbody]

when the tech comes out make sure to ask if any security settings are turned on that would prevent you from changing the IP address, if they are make sure he turns them off so you don't have to call again for this.
As I said before make sure you can do everything you need to be able to do before he leaves.

[Scott_Lewis]

Well DHCP is set to on in the Network TCP/IP settings but im unable to change it to OFF and Unable to change the subnet mask. I can see the settings but unable to change anything on it. I think I may have to call for service. Thanks anyways guys for trying to help.

No "Auto Input"? Guess we are not talking about the same controller. I'm beginning to wonder if you don't have the optional controller installed and you are trying to change the standard controller.

I'm not intimately familiar with the latest KM color models as I have been focusing on the Ricoh side of things . Having said that, I suspect the standard controller becomes a slave to the optional controller when it is installed.

p.s. You never did answer my original question about what you have hanging on the back of your machine / how many ethernet connectors are present.

p.p.s. Learn as much as you can from the service tech when he does come out.

[johnkuo562]

Problem solved!!!

Copier guy came and said the copier has something called a fiery that needs to be accessed in order to change the IP settings. To access the fiery you need to press the Utility/Counter button then Controller Details. Then go to setup and enter the password Fiery.1 <----- Dont forget the capital "F".