[Error Code] Bizhub 252 Ethernet Cable Error

[Bionic711]

I have recently acquired a new client who has had a Bizhub 252 for almost 3 years (they say). They have never been able to have it plugged in to do IP printing, faxing and everything else the machine is capable of doing.

this is because of a constant error code that seems to pop up every 5min 36 seconds after the machine is plugged into the Ethernet cable.

The error code displayed is as follows:

!*! ABORT !*!
code = 0x0000999a
tskname = tLPD_0
tskid = 0xfffffff0
sp = 0x28e0e1f0
build = ??? 090126

??? = something missing due to glare from the pic I took.

Shortly after the error code is displayed the machine starts a warm reboot which takes about 3 minutes.

While booted and plugged in:
Faxes, copies, prints fine like nothing is wrong.
Using PCL type language for IP printing
Static IP address assigned

I've ran different lines to switches, crossovers to computers, straight to the router. It does not matter what is plugged into the other end, as soon as something is on the line the error code cycle starts.

One of the Konica guys they have had come in before refuses to return my calls and I have no idea how to get this working. I'm pretty sure it's an error referring to something in the Flash or maybe troubled RAM but looking for some feedback to bring to a different Konica guy.

[copytechman]

Re: Bizhub 252 Ethernet Cable Error

Ok did you try this? Crossover cable to isolated laptop? Turning off all unneccessary protocols? Checking to see that no other print drivers are printing to that ip and causing the machine to have a brain embolism?

Regards!
A.

[JR2ALTA]

Re: Bizhub 252 Ethernet Cable Error

You either have an IP conflict. If so, ping the IP address -t and turn off the machine to see if you see get a reply.

In command prompt ping 192.168.1.x -t

-t simply pings the machine forever until you close the command prompt.


Or you have a Windows 7 PC. The copier is re-queueing a corrupt job. I don't know the answer to this yet. Windows 7 has odd problems with Konicas.

Before the error occurs do you see a "XX-POP-XX" icon on the bottom right of the touch panel?

I've seen machines set up with POP credentials, where the machine tries to accept incoming emails causes a malfunction

[Bionic711]

Re: Bizhub 252 Ethernet Cable Error

Try about 22 Win 7 machines.

Definitely not an IP address conflict, I can assure you of that. In addition, the server would pick up on the conflict and report it as a result of the arp table. So I can very well rule that out, as well as say that I personally configured the entire IP addressing scheme when I took over to correct a few issues that were in place before hand.

Any way to eliminate the corrupt job from the Konica's spooler? I saw no function on that.

Did not notice a "XX-POP-XX" message before the error, and I specifically turned off the pop email functions as well as the fax functions in order to troubleshoot the device.

I've tried the crossover idea also and still has the same error which places the error on the machine itself rather than something connected to the network.

[emujo]

Re: Bizhub 252 Ethernet Cable Error

I believe you mean a C252, if so does it have a Fiery attached? We would like to see the firmware versions of the MFP and the Fiery, if installed, also post the driver you are using, and version #.

MFP version can be printed out by selecting Utility/Counter..USER Settings..Printer settings..Print reports..Configuration page.

Fiery... Utility/Counter..Controller details..Print Pages...configuration.

Scan all this along with a screen print of the driver type and version# and upload all to this thread. There are some pretty smart people on here.. might be able to get you pointed in the right directions. Emujo

[Bionic711]

Re: Bizhub 252 Ethernet Cable Error

Fiery printer server? No. It's completely IP printing. I'll be back in their office on Friday so I will get the information about the driver and version number than and post it Friday night. Does the firmware version print with the config page?

Thanks for everyone's help in advance.

[emujo]

Re: Bizhub 252 Ethernet Cable Error

If you are a trained KM tech, print/scan and post the numbers from the manegment list..if not, the config page will give us the controller f/w and that should be enough to determine if you are out of date...As to the Fiery option..It could be mounted, but not turned on..easy enough way to tell is to take a look at the back of the MFP. If you see a box with a scuzzy connector running to the MFP then the Fiery is there. Might be easier if it's not...Emujo

[Bionic711]

Re: Bizhub 252 Ethernet Cable Error

Not a trained KM tech, but like I said the tech that installed the Bizhub they have not been able to get in contact with recently (the office workers say last 3 to 4 months. I will take a look to see if the Fiery is mounted if it is there on Friday when I head to their office.

Let you know then!

[copytechman]

Re: Bizhub 252 Ethernet Cable Error

As far as I know, abort codes are only one the black and white series of machines, notably the older dialta line, bh200-350 and 222-362. Otherwise you might be barking up the wrong tree. If it dies on a crossover cable, try changing the ip and then retry the crossover test (with new ip). Is it a BH250 or BH282? (a BHC252 is a colour box and doesnt do abort codes the last time I checked). What firmware is in it... the nic is attached to mfbs board on that model and would req replacement if the nic is found @ fault.

Regards!
A.

[mdavin]

Re: Bizhub 252 Ethernet Cable Error

Connect the machine to a laptop either via a cross over or switch, isolated from the network. If you get no abort codes than you know it is something on the network..If it still aborts than flash and update the f/w than possible swap the board. But I doubt it's a board issue.

There are a few scenarios I have found with abort codes.. One of the most common is the corrupt print spool what I found is when you print something, usually a web page that has a lot of characters the machine will abort if you are using LPR port settings but not on RAW.. If you use the cd to install the driver it is installed under LRP by default, change the port settings to RAW...
Usually when I go on a abort code service call there is always a computer on the network with a job in the queue for the machine, clearing the job gets the machine going changing the port settings seems to stop it from happening again...Another cause I have had is security port scanners will cause the machine to abort but I have only seen this twice.

So my suggestion is to verify your port settings for the installed print driver and change to RAW if need be.

[Bionic711]

Re: Bizhub 252 Ethernet Cable Error

As far as I know, abort codes are only one the black and white series of machines, notably the older dialta line, bh200-350 and 222-362. Otherwise you might be barking up the wrong tree. If it dies on a crossover cable, try changing the ip and then retry the crossover test (with new ip). Is it a BH250 or BH282? (a BHC252 is a colour box and doesnt do abort codes the last time I checked). What firmware is in it... the nic is attached to mfbs board on that model and would req replacement if the nic is found @ fault.

This dude is right. I went back, had my numbers mixed up, it is a 282, not sure where I pulled the 5. Anywho, I checked for a Fiery (which now I'm kinda sure isn't there anyway) and didn't find anything.

Ok did you try this? Crossover cable to isolated laptop? Turning off all unneccessary protocols? Checking to see that no other print drivers are printing to that ip and causing the machine to have a brain embolism?

Tried this also and still getting the same error code.

Also performed what I would consider a master reset (deleted all user input data from the admin menu) which reset everything to factory defaults. Reprogrammed it the way it should be (ie static IP (even changed the static) check the spoolers and all were empty.

Any ideas what now? Bad F/W or Hardware?

[RRodgers]

Re: Bizhub 252 Ethernet Cable Error

What area are you in? I only ask because I see you didn't fill it out. I would offer to come by and flash the machine (I'd give ya a good deal) and I would also look in the socket to check to be sure non of the pins are bent. (I've seen bent pins in there before causing a weird problem.

[Bionic711]

Re: Bizhub 252 Ethernet Cable Error

My client is in Hudson, Florida. I've checked for bent pins too, part of checking the physical layer for issues. We have 3 cards for Konica certified techs out of Tampa and none of them are returning calls.

[DCPS]

Re: Bizhub 252 Ethernet Cable Error

We had exactly such a case couple of months ago with a BH 250 S/W which is almost the same mashine (MFPB same). Tried everything possible from our side. Nothing helped. At the end an other mashine of the same type by customer installed and gues what. Same problem! So the problem was obvious at customer side but what exactly we didn't know. Couple of weeks later the customer informed us that he was able to fix it by installing an unshielded network cable! If this is true i don't know for sure but it is something i would like to know and maybe you could try it too.

[Bionic711]

Re: Bizhub 252 Ethernet Cable Error

If they changed from a STP to a UTP odds were it was a plenum grade cable running through a false ceiling. Changing over shouldn't really make a difference for the better especially in that situation unless there was a problem with the cable. I've tested the cables and the maps are coming up good.