Bizhub 252 Ethernet Cable Error

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  • Mr Spock
    Vulcan Inventor of Death

    1,000+ Posts
    • Aug 2006
    • 2064
    #16
    Re: Bizhub 252 Ethernet Cable Error

    4 things can cause this (short list)

    1 bad fax pwb
    2 ip address conflict (you did rule that out however)
    3 bad mfp pwb or memory module (also the mfp comes in 2 configurations so it needs to be set accordingly)
    4 Print jobs are in queue for the machine on the customer's print server.
    And Star Trek was just a tv show...yeah right!

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 23008
        #17
        Re: Bizhub 252 Ethernet Cable Error

        Originally posted by copytechman
        Ok did you try this? Crossover cable to isolated laptop? Turning off all unneccessary protocols? Checking to see that no other print drivers are printing to that ip and causing the machine to have a brain embolism?

        Regards!
        A.
        That was my suggestion. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

          Comment

          • Bionic711
            Technician
            • Nov 2011
            • 11
            #18
            Re: Bizhub 252 Ethernet Cable Error

            I tried the crossover to my laptop and the problem still persisted (left the entire IP stack on), however, nowhere near as much. In addition, the mentioning of a fax server hastenly had me recall the fact one of the doctor's said their old IT try to get the fax machine to print to the MFP. Wondering if that can accelerate the problem.

            Supposedly the dedicated fax server was reconfigured to send to the eCW fax server and stores it all electronically. Perhaps this may be the cause to my issue?

            Anyone know a Konica guy in the Tampa area incase this doesn't resolve the issue and it turns into a hardware thing?

              Comment

              • Mr Spock
                Vulcan Inventor of Death

                1,000+ Posts
                • Aug 2006
                • 2064
                #19
                Re: Bizhub 252 Ethernet Cable Error

                Originally posted by Bionic711

                Anyone know a Konica guy in the Tampa area incase this doesn't resolve the issue and it turns into a hardware thing?
                Nope Never been there!!!
                And Star Trek was just a tv show...yeah right!

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 23008
                    #20
                    Re: Bizhub 252 Ethernet Cable Error

                    Originally posted by Bionic711
                    I tried the crossover to my laptop and the problem still persisted (left the entire IP stack on), however, nowhere near as much. In addition, the mentioning of a fax server hastenly had me recall the fact one of the doctor's said their old IT try to get the fax machine to print to the MFP. Wondering if that can accelerate the problem.

                    Supposedly the dedicated fax server was reconfigured to send to the eCW fax server and stores it all electronically. Perhaps this may be the cause to my issue? ...
                    Here's something quick and easy. Identify an unused IP address and change the address at the machine, and at the print driver.
                    It sounds as though you've got something that's not a print driver trying to send data to the MFP at it's address. Changing the address should solve the problem without having to delve too deeply into the network. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                      Comment

                      • emujo
                        Field Supervisor

                        2,500+ Posts
                        • Jun 2009
                        • 3009
                        #21
                        Re: Bizhub 252 Ethernet Cable Error

                        Originally posted by Mr Spock
                        Nope Never been there!!!
                        You mean ...and fixed something" That's why we sent you down under...Emujo
                        If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                          Comment

                          • Mr Spock
                            Vulcan Inventor of Death

                            1,000+ Posts
                            • Aug 2006
                            • 2064
                            #22
                            Re: Bizhub 252 Ethernet Cable Error

                            Originally posted by emujo
                            You mean ...and fixed something" That's why we sent you down under...Emujo
                            Actually I have not been to Tampa to fix a KM product so could someone tell me where Tampa is?
                            And Star Trek was just a tv show...yeah right!

                              Comment

                              • Bionic711
                                Technician
                                • Nov 2011
                                • 11
                                #23
                                Re: Bizhub 252 Ethernet Cable Error

                                I changed the static IP address on the MFP, (have not changed any other devices to direct them towards it) and the abort codes seem to no longer persist. Spoolers are all clear and no jobs were in queue so I believe at this point (can't say for sure yet because I haven't moved any machines over, making sure the abort codes are stopped for 96 hours first) I can say it was the Win 7 Fax machine and the MFP not playing nice together. Strange part is they were both set to "Raw" fax tx/rx. shouldn't have been an issue.

                                  Comment

                                  • blackcat4866
                                    Master Of The Obvious

                                    Site Contributor
                                    10,000+ Posts
                                    • Jul 2007
                                    • 23008
                                    #24
                                    Re: Bizhub 252 Ethernet Cable Error

                                    Congratulations! =^..^=
                                    If you'd like a serious answer to your request:
                                    1) demonstrate that you've read the manual
                                    2) demonstrate that you made some attempt to fix it.
                                    3) if you're going to ask about jams include the jam code.
                                    4) if you're going to ask about an error code include the error code.
                                    5) You are the person onsite. Only you can make observations.

                                    blackcat: Master Of The Obvious =^..^=

                                      Comment

                                      • Bionic711
                                        Technician
                                        • Nov 2011
                                        • 11
                                        #25
                                        Re: Bizhub 252 Ethernet Cable Error

                                        Tampa is on the West Coast of Central Florida.


                                        Anywho, I converted all the desktops over last night and the machine still wasn't resetting. Points to an obvious sign as a glitch in the fax/MFP communication. Oh well, they can keep printing it out manually like they have been, it's not going to hurt the employees anymore than it already has.

                                        Thanks for the help everyone, much appreciated. Not sure why this simple little Static IP change didn't work the first time I tried it before I even came on the site, weird how it works.

                                          Comment

                                          • blackcat4866
                                            Master Of The Obvious

                                            Site Contributor
                                            10,000+ Posts
                                            • Jul 2007
                                            • 23008
                                            #26
                                            Re: Bizhub 252 Ethernet Cable Error

                                            Originally posted by Bionic711
                                            ... Not sure why this simple little Static IP change didn't work the first time I tried it before I even came on the site, weird how it works.
                                            Most likely, someone was just unwilling to admit to not thinking of it themselves.

                                            I smile inwardly and let it slide. The machine's working, and I'm walking out the door. That was the objective. I really doesn't matter so much who thought of it. And if it makes them happy thinking that they thought of it, so much the better.
                                            =^..^=
                                            If you'd like a serious answer to your request:
                                            1) demonstrate that you've read the manual
                                            2) demonstrate that you made some attempt to fix it.
                                            3) if you're going to ask about jams include the jam code.
                                            4) if you're going to ask about an error code include the error code.
                                            5) You are the person onsite. Only you can make observations.

                                            blackcat: Master Of The Obvious =^..^=

                                              Comment

                                              • Bionic711
                                                Technician
                                                • Nov 2011
                                                • 11
                                                #27
                                                Re: Bizhub 252 Ethernet Cable Error

                                                Originally posted by blackcat4866
                                                Most likely, someone was just unwilling to admit to not thinking of it themselves.

                                                I smile inwardly and let it slide. The machine's working, and I'm walking out the door. That was the objective. I really doesn't matter so much who thought of it. And if it makes them happy thinking that they thought of it, so much the better.
                                                =^..^=
                                                What on Earth are you talking about?

                                                  Comment

                                                  • blackcat4866
                                                    Master Of The Obvious

                                                    Site Contributor
                                                    10,000+ Posts
                                                    • Jul 2007
                                                    • 23008
                                                    #28
                                                    Re: Bizhub 252 Ethernet Cable Error

                                                    Apparently nothing on Earth.

                                                    It's not important. =^.^=
                                                    If you'd like a serious answer to your request:
                                                    1) demonstrate that you've read the manual
                                                    2) demonstrate that you made some attempt to fix it.
                                                    3) if you're going to ask about jams include the jam code.
                                                    4) if you're going to ask about an error code include the error code.
                                                    5) You are the person onsite. Only you can make observations.

                                                    blackcat: Master Of The Obvious =^..^=

                                                      Comment

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