[Misc] B 421 Shows memory Full

[Eugene74]

Hi Guys,

I've got a problem on a Bizhub 421. When I scan to a PC (SMB and FTP) the machine scans in the pages (depending on the coverage of the page) and then it will stop and give me a error (Insufficient memory). It's usually between 14 - 19 pages. Scanned to different PC's as well, same problem. Another problem that I have noticed was, on the faxing. You can send faxes, but can't receive. They receive their faxes to a folder. If you phone to the fax number, it just keep on ringing, doesn't connect to the fax (not receiving the fax signals). Machine is set to auto answer with 1 ring been set.

I don't know if this would help, but when I scan and monitor the memory usage at the bottom. It stay on 100% through out all of the 14-19 pages been scanned. I have check the memory (memory test in the tech rep settings) and passed. When they print you can see that the memory percentage are running down. So I don't think it's a memory problem. Firmware of the machine is up to date.

Machine info:

B421
650k copies
no hard drive
fax installed (receive faxes to smb folder)
connected as smb scanning
network printing

I would appreciate it if somebody could assist me in this regard.

Many Thanks,
Eugene

[pepper38_cnd]

Re: B 421 Shows memory Full

Scanning is limited without the Hard Drive. As far as the fax not answering make sure the line cord is in the Line jack not the Tel jack.

[copytechman]

Re: B 421 Shows memory Full

Seconding HDD expecially for scanning, also make sure device firmware is current, older firmware had a memory leak of some sort that affected scanning (especially smb).

Regards!
A.

[Eugene74]

Re: B 421 Shows memory Full

Hi Guys, I finally got this thing sorted out. It was the CF card software that was corrupt. I reloaded the CF card software, did all my settings again and it worked. Thanks for all the help.