C450 strange behavior

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  • copycommerce
    Technician

    50+ Posts
    • May 2008
    • 65

    #1

    C450 strange behavior

  • EarthKmTech
    Step aside, noob

    1,000+ Posts
    • May 2009
    • 2139

    #2
    Re: C450 strange behavior

    Its not the machine. Its the customers network or one of the pcs sending junk to the fiery/copiers ip address on the correct port number / queue name. Seen it before many times.

    Doing a packet capture using something like wire shark and an ethernet hub if you still have one will identify the offending originating ip. Then charge away to your hearts content for the customers i.t. Dept wasting your time as usual for a problem that is their responsibility.

    Comment

    • copycommerce
      Technician

      50+ Posts
      • May 2008
      • 65

      #3
      Re: C450 strange behavior

      Thank you.We was thinking that the problem is in the network configuration they use.The problem is that this is municipality and theyr I.T. department think that the machine should bound to them not they to her

      Anyway we gonna find some kind of solution tt.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 23008

        #4
        Re: C450 strange behavior

        So change the MFP's IP address at the machine and in the driver. Whatever is sending data to the old IP address, well let it. No one will be listening at that address.

        How many times have you heard "There's nothing wrong with our network!" to find out later, that it was a network issue? =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • emujo
          Field Supervisor

          2,500+ Posts
          • Jun 2009
          • 3009

          #5
          Re: C450 strange behavior

          You may also see this kind of print issue when user sends a PS file using the PCL driver. MFP can't understand the file and prints this garbage...I've seen MFPs use up several reams of paper before the finisher finally said "that enough". And, since you mention that this happens every day at the same time, I would look for some application running that used to print to an old printer and may have been switched to the C450. I'm thinking of some kind of ware house run or customer list that is auto generated. Emujo
          If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

          Comment

          • AjitN
            Trusted Tech

            250+ Posts
            • Mar 2009
            • 287

            #6
            Re: C450 strange behavior

            Few years back I have faced such problem due to infected PC. Some virus used to dump windows temp file to network printer without any user instructions. Please cgeck the same. Also you have connected external Fiery, so also check if Fiery OS is infected as it is based on Windows NT, which also could be infected.

            Hope this helps

            Ajitn

            Comment

            • habik
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2010
              • 2013

              #7
              Re: C450 strange behavior

              I had just yesterday similar problem, where client could not print or it was taking ages to print every now and then.

              Client is running W7 x64 and has the latest driver and at any time we send something to print it populated a Copy (1) or even a Copy (2) driver with a rather strange port LPT1 or LPT2 and it was trying to print to that port and as that was not enough you just could not delete the one of the job queues.

              All it was down to a IP conflict which I was not expecting at all as they run on DHCP. and the only fixed IP was my machine and one HP for which I checked that its on different IP.
              As I have not found a running PC with the conflict IP I decided to change the IP on the Fiery and on the Client W7 machine and everything disappeared except the Job Queue which is still hanging until now. and can't get rid of it. It is only showing in the taskbar within the printer menu. If I try to check what is printing it comes with some old documents from July 2011 ..how the heck can I get rid off it...If anyone knows please suggest.


              attachment.jpg

              So my solution was new IP address. Hop this helped.
              .OK Google! ... will I need Berrocca this morning?
              Firmwares HERE

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