Bizhub C652 with error C9901.

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • ReoNeo
    Technician
    • Dec 2008
    • 25
    #1

    [Error Code] Bizhub C652 with error C9901.

    Can someone please help with an issue we have on a Vl6522c.

    I find something in the Konica Solution report, regarding this issue, but the customer have no setting for transparencies.
    We have tried to put in the latest firmware, and also changed complete by pass tray. With no luck.
    The scenario is as follow.
    Customer wants to copy from the by pass tray, it move the paper 1 cm in to the machine, the by pass tray moves downwards and show paper jam.
    We have tried a variety off paper from 80 to 250g paper.
    And in the counter list is showing only error 9901, and nothing else.
    And after that, the machine must be restarted with the main switch.'
    Have changed Printer control board, mfp board and ram.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22999
      #2
      Re: Bizhub C652 with error C9901.

      99-01 jam is a controller stop due to mis-matched paper size or media type.

      I suggest that you focus on just one paper size for now. Insert the paper in the bypass tray. What size is displayed on the panel? If it doesn't match, there's your problem. Try various standard paper sizes to determine if they are properly recognized.

      The tray width adjustment may resolve this issue for you:
      tray_width_adjustment.JPG
      99-01.JPG

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Mr Spock
          Vulcan Inventor of Death

          1,000+ Posts
          • Aug 2006
          • 2064
          #3
          Re: Bizhub C652 with error C9901.

          TAUS1002222EN01

          Incorrect transparencies and/or machine settings.

          Notebizhub C452/C552/C652
          For minimum firmware version 26:


          For firmware version 24 or earlier:

          a. Set the software switch.
          • Service Mode a System 2 a Software SW
          • SW No.: 59
          • HEX setting: 01 (press FIX)

          b. Set the Security mode.
          • Security mode a Engine FW DipSW
          • Select [1]

          c. Turn the Main SW OFF/ON (wait a few seconds between turning the MFP OFF and then back ON).
          And Star Trek was just a tv show...yeah right!

            Comment

            Previous template Next
            Working...