Data light on

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22997
    #1

    Data light on

    It's a bizhub C360. The customer called for a blank screen. After a re-boot the screen came back and all the functions seem to work, but the blue data light on the front of the panel stays on all the time. It blinks when prints come in, then lights solid the rest of the time.

    I thought maybe there was some sort of non-print data being sent to the printer from something else on the network, but off the network and crossover-ed to my laptop the data light remains lit.

    If I had a little more time I thought maybe reloading firmware might make a difference. Any suggestions? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
    Tags: None
    • emujo
      Field Supervisor

      2,500+ Posts
      • Jun 2009
      • 3009
      #2
      Re: Data light on

      Corrupted data...if the customer is not complaining, leave it be...requires a "data initialization" to clear..You need to backup all scan one touches, network data, and any special settings (mode memories, etc). Emujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

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