bizhub 501 won't print now

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22783

    bizhub 501 won't print now

    It's a new install. It did print at install, but the web interface was a little flakey. The addressbook would pull up the page, but would not store addressbook entries. The message was "-----TagMissing". I successfully stored addressbook entries from the machine panel. 4 days after installing drivers I get a callback "Won't print".

    Sure enough, it won't ping on the network or from a crossover cable and my laptop. The web interface is responsive, and the machine will print counter pages, but the Printer Settings button has vanished from the Utility/Counter button.

    Yesterday I installed a OACB (control board). It does ping now but still won't print. Plus I got a little bonus: "License Management Error Occurred." I don't exactly understand the garble in the manual, but I gather that something must be Activated. Reloading firmware did not fix anything. The addressbook is saving properly now.

    As you may be able to tell, I'm not very familiar with this machine. Any hints? What does the CF card do? How about the fat capacitor mounted on the little square board to CN2601/CN2602?

    The IP address requested by the customer's IT was a little unusual, but worked fine initially. Do you see any problem with it?:
    10.31.58.142
    255.255.254.0
    10.31.58.26
    Is this a variation of a Class C address, or something totally different? I'm preparing myself for another brain busting explanation.

    Yes teckat, I know you can't respond to that first post. =^..^=
    Last edited by blackcat4866; 02-22-2012, 02:48 AM.
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
  • Glaander
    Technician
    • Oct 2010
    • 33

    #2
    Re: bizhub 501 won't print now

    in order to get 361,421,501 to print, it must install the ic-207 as print controller, the ic-204 will not work on 501, only works for 420,360, and 500
    Last edited by Glaander; 02-22-2012, 02:44 PM.

    Comment

    • mo0651
      Service Manager

      1,000+ Posts
      • Apr 2009
      • 1054

      #3
      Re: bizhub 501 won't print now

      Re-initialize network settings on 501. Are you getting connection to board. the Lights should be blinking.

      Comment

      • Glaander
        Technician
        • Oct 2010
        • 33

        #4
        Re: bizhub 501 won't print now

        Originally posted by mo0651
        Re-initialize network settings on 501. Are you getting connection to board. the Lights should be blinking.
        is not the network, he is missing the printer setting tab, which meants ic-207 is not there or not working

        source from

        and all the options you need -- including an
        IC-207 Image Controller that powers comprehensive print/scan functionality.

        Comment

        • Avskrap
          Partner in crime

          100+ Posts
          • Jul 2011
          • 160

          #5
          Re: bizhub 501 won't print now

          Check the IC slot on the OACB - It should be there since I've never seen a 501 without it, but you never know... Easy to find (just to the left of the DIMMs), or you could check the installation manual for it (it's up on CSES, ofcourse). Might be a bad contact or something.
          If you've changed the OACB there might be some license codes you need to enter, perhaps for the IC-207. Check the Infohub for the codes and so forth, I've never actually done it on this series...

          Comment

          • mo0651
            Service Manager

            1,000+ Posts
            • Apr 2009
            • 1054

            #6
            Re: bizhub 501 won't print now

            There is 2 spots on the board for a chip. make sure it's in the correct one.

            Comment

            • Avskrap
              Partner in crime

              100+ Posts
              • Jul 2011
              • 160

              #7
              Re: bizhub 501 won't print now

              Originally posted by mo0651
              There is 2 spots on the board for a chip. make sure it's in the correct one.
              It's the right one (marked with "IC" for your convenience) IIRC

              Regarding your subnet question, it's a 23 bit net, 510 hosts at most. Quite normal!

              Comment

              • emujo
                Field Supervisor

                2,500+ Posts
                • Jun 2009
                • 3009

                #8
                Re: bizhub 501 won't print now

                Go into admin mode...turn off TCP/IP..power cycle..turn TCP/IP settings back on..Power cycle..when network settings come back, put MFP back into DHCP then cycle power again. If it pulls an address (assuming a DHCP environment), go into user mode, printer settings, print reports...If you can get to this point, then the IC chip is installed correctly, if not then you may have a bad IC...License error can be caused by sn discrepency. Did you verify/re-enter sn in service mode..? Emujo
                If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22783

                  #9
                  Re: bizhub 501 won't print now

                  Originally posted by emujo
                  Go into admin mode...turn off TCP/IP..power cycle..turn TCP/IP settings back on..Power cycle..when network settings come back, put MFP back into DHCP then cycle power again. If it pulls an address (assuming a DHCP environment), go into user mode, printer settings, print reports...If you can get to this point, then the IC chip is installed correctly, if not then you may have a bad IC...License error can be caused by sn discrepency. Did you verify/re-enter sn in service mode..? Emujo
                  I did not re-enter serial number in service mode. If I re-install the original OACB will my serial number come back? My suspicion is that when I pulled the capacitor PWB I lost backup memory. and the same thing will happen when I reverse the process.

                  Originally posted by Glaander
                  is not the network, he is missing the printer setting tab, which meants ic-207 is not there or not working

                  source from

                  bizhub 501 Office Printer Scanner from Konica Minoltaand all the options you need -- including an
                  IC-207 Image Controller that powers comprehensive print/scan functionality.

                  There is no ic-207. both sockets are open. That sounds like a really good place to start.
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                  Comment

                  • emujo
                    Field Supervisor

                    2,500+ Posts
                    • Jun 2009
                    • 3009

                    #10
                    Re: bizhub 501 won't print now

                    So it sounds like you swapped OACBs and forgot to swap the print chip, and didn't re-enter the s/n..I think if you address these issues you might have a printer again Emujo
                    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                    Comment

                    • SmellsHot
                      Head Tech

                      500+ Posts
                      • Dec 2009
                      • 512

                      #11
                      Re: bizhub 501 won't print now

                      Might have to reload your CF card if your still having issues! info is on knowledgebase
                      Everyone has the right to be stupid. Some people just abuse this privelage more than others

                      Comment

                      • blackcat4866
                        Master Of The Obvious

                        Site Contributor
                        10,000+ Posts
                        • Jul 2007
                        • 22783

                        #12
                        Re: bizhub 501 won't print now

                        Easy as cake!

                        Re-installed the original OACB. Message gone.
                        Installed IC-207. Now it prints.

                        It's just strange that you can assign an address to the MFP, yet it's not print ready.

                        Thanks for the help, everyone. =^..^=
                        If you'd like a serious answer to your request:
                        1) demonstrate that you've read the manual
                        2) demonstrate that you made some attempt to fix it.
                        3) if you're going to ask about jams include the jam code.
                        4) if you're going to ask about an error code include the error code.
                        5) You are the person onsite. Only you can make observations.

                        blackcat: Master Of The Obvious =^..^=

                        Comment

                        • TheOwl
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Nov 2008
                          • 1733

                          #13
                          Re: bizhub 501 won't print now

                          Even though some machines aren't print ready, they are sometimes scan ready out of the box.

                          You can also connect a machine to the network for purposes such as managment of the device so that you know when it is out of toner, has a paper jam and other situations with the use of software such as PageScope Enterprise Suite or Webjet Admin.

                          When I get presented the chance to connect a machine to the network that isn't utilised as a printer / scanner, I do purely for the added bonus of status notifications or meter readings sent from the machine back to myself.
                          Please don't ask me for firmware or service manuals as refusal often offends.

                          Comment

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