forward tx error

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  • kon
    Technician

    50+ Posts
    • Jan 2010
    • 55

    #1

    forward tx error

    google e-mail intermittently gives forward tx error. bizhub c360 and 283. c451 on same network never errors. all smtp authentication settings are correct. the only differences between c451 and the other 2 is the c451 had equitrac installed at one time but has since been removed. all machines have valid certificates.
  • nmfaxman
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2008
    • 1702

    #2
    Re: forward tx error

    Google has a limited storage for email.
    I have run into Daemon failures to google accounts that the mailbox was full.
    Some people think it is a free offsite storage for files until they hit the limit.

    Create your own gmail account for testing.
    Why do they call it common sense?

    If it were common, wouldn't everyone have it?

    Comment

    • kon
      Technician

      50+ Posts
      • Jan 2010
      • 55

      #3
      Re: forward tx error

      We set the size limit to 24 mg to test but single 1mg documents dont work also. and this is intermittent. We also have set up another account to test and same thing.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22929

        #4
        Re: forward tx error

        Originally posted by kon
        We set the size limit to 24 mg to test but single 1mg documents dont work also. and this is intermittent. We also have set up another account to test and same thing.
        milligrams? In a way that explains a lot. I always wondered what an email actually weighted. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • TheOwl
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2008
          • 1732

          #5
          Re: forward tx error

          What are the settings that you are using?

          smtp.gmail.com
          Port 587
          Enable Start over TLS
          xxx@gmail.com as the username
          password
          Please don't ask me for firmware or service manuals as refusal often offends.

          Comment

          • kon
            Technician

            50+ Posts
            • Jan 2010
            • 55

            #6
            Re: forward tx error

            Same settings as the c451. and tried as in the solutions database. I believe as you have listed.

            Comment

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