bizhub c200 fax problems.

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • brent
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1208
    #1

    bizhub c200 fax problems.

    it will print fine and scan and incomming faxes are fine. it will not fax out.
    I could not hear a fax tone. but it does accept faxes for sure. any thoughts>
    I was going to initialize it. but didn't have the book with me. any thoughts
    will be appreciated.
    brent
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22933
      #2
      Re: bizhub c200 fax problems.

      Did you attach an analog phone to the line to see if it's possible to dial out (with the fax uninvolved)? I've come across a few situations where one way communication was taking place, but not two way. Also check to see if the phone line is plugged into the Line connection, not the Handset connection. These two items apply to any facsimilie. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • brent
          Service Manager

          Site Contributor
          1,000+ Posts
          • Nov 2008
          • 1208
          #3
          Re: bizhub c200 fax problems.

          I will have to figure it out. yes it is plugged into the connector. it does recieve just fine. the problem is it is an old building. and this machines has been in place for three years. no probs till right now. I was hoping to hit the on hook dial. and listen to a dial tone. like the bizhub other models. it was easier to hear for tone. this one seems to have me stumped. was going to try to initialize the machine as well. I need to do some more digging

          brent

            Comment

            • TheOwl
              Service Manager

              Site Contributor
              1,000+ Posts
              • Nov 2008
              • 1732
              #4
              Re: bizhub c200 fax problems.

              What BlackCat is trying to say is unplug the the machine from the line and plug in an analogue phone and then see if you can hear a dial tone from there.

              If the machine is behind a PABX, then there is no telling what may have been done or "fixed".

              The other thing to try is turning off dial tone detection as there may be a line there, but no dial tone until the PABX outside line number has been dialed first.
              Please don't ask me for firmware or service manuals as refusal often offends.

                Comment

                • brent
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2008
                  • 1208
                  #5
                  Re: bizhub c200 fax problems.

                  I will take a regular phone and see if there is a dial tone. I do need a little clarification. do I need to take a rotory type phone or just a phone with a cord connected? I suspect the phone line has a problem. but I will have to get it sorted out. has anyone had a problem on dialing out only with these machines? I don't know how a phone line could be at fault just at dial out. but would work fine on incoming. but then again. we have to dial a (8) before we dial out. that might be something to consider as well

                  thanks for your imput. very much appreciated


                  brent

                    Comment

                    • knightfall
                      Senior Tech

                      500+ Posts
                      • Jul 2006
                      • 633
                      #6
                      Re: bizhub c200 fax problems.

                      Brent you sound like you never worked with faxes and phone line problems before, really! a rotary phone they disappeared in the 70s.
                      Get your facts first, and then you can distort them as much as you please.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22933
                          #7
                          Re: bizhub c200 fax problems.

                          Originally posted by brent
                          ... I do need a little clarification. do I need to take a rotory type phone or just a phone with a cord connected? ...
                          Most phone local services no longer recognize rotary (or PD: Pulse Dialing). You'll need Tone Dialing. The important part is that it is a separate analog phone, not using the fax card of your MFP and not directed through the fax card of your MFP.

                          Originally posted by brent
                          ... but then again. we have to dial a (8) before we dial out. that might be something to consider as well ...
                          Perhaps something as simple as Pauses will solve your dialing problem. Here's the explanation:

                          When you memory dial from your MFP the fax stores the sequence until you press Start to send. Let's say the number is 818005551212. The fax dials the number continuously without breaks, yet often there is a time delay from the time the first 8 is dialed to the time when an outside line is available can be two to five seconds, during which several of the (bolded) digits are lost 818005551212. Since 05551212 is not a valid phone number it fails. In this situation you'll need to dial one to three Pauses (represented by "P") after the first 8, giving you two additional seconds per Pause, i.e.: 8PP18005551212.

                          =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22933
                              #8
                              Re: bizhub c200 fax problems.

                              Originally posted by blackcat4866
                              ... Also check to see if the phone line is plugged into the Line connection, not the Handset connection...
                              Originally posted by brent
                              ... yes it is plugged into the connector ...
                              ... which? There are two choices. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • brent
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Nov 2008
                                  • 1208
                                  #9
                                  Re: bizhub c200 fax problems.

                                  I got analog confused with the rotory. sorry knightfall.

                                    Comment

                                    • brent
                                      Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Nov 2008
                                      • 1208
                                      #10
                                      Re: bizhub c200 fax problems.

                                      I was able to initialize in the fax mode. via that button on the back. there was a place in the menu from initial to clear fax problems. I could't find it the other day. but I did find it today. and that fixed it. thanks

                                        Comment

                                        Previous template Next
                                        Working...