Auto shutdown / Energy Mode KM Bizhub C452 and C224

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  • miesjel
    Beginner KM ASP
    • Sep 2012
    • 44

    #1

    Auto shutdown / Energy Mode KM Bizhub C452 and C224

    Hi,

    Recently we placed a Bizhub C452 and C224. Those 2 printers are used around the clock, 7 days a week 24 hours a day. That should be no problem, i know.. But i found a problem, or the customer did.

    The office itself is closed at night, but people at home (or whereever they might be) print thier documents during the night on those machines. There is an energy mode wich put the machines in Low power mode or sleep mode when not used for a certain amount of time, and when a print job comes they automaticly wake up. The problem is that at night, when the machines are not used for a couple of hours they just sort of shutdown. Someone has to touch a button on the machine to wake it up again, then it starts printing.

    Is there a solution for this problem?

    Thanks!

    Michel
  • mo0651
    Service Manager

    1,000+ Posts
    • Apr 2009
    • 1054

    #2
    Re: Auto shutdown / Energy Mode KM Bizhub C452 and C224

    It's not a problem, it's a setting on the Administrator side. Read the manual. You will find it. As long as you have permission to change the setting.

    Comment

    • miesjel
      Beginner KM ASP
      • Sep 2012
      • 44

      #3
      Re: Auto shutdown / Energy Mode KM Bizhub C452 and C224

      Thanks for your reply!

      I've read all the manuals on the CD that came along with the machine and also the service manuals but could'nt find anything.. Do you know the name of the option?

      Comment

      • kingarthur
        Service Manager

        1,000+ Posts
        • Feb 2008
        • 1330

        #4
        Re: Auto shutdown / Energy Mode KM Bizhub C452 and C224

        there is a tech bulletin about this problem
        TAGB1200160EN00
        Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

        Comment

        • miesjel
          Beginner KM ASP
          • Sep 2012
          • 44

          #5
          Re: Auto shutdown / Energy Mode KM Bizhub C452 and C224

          Originally posted by kingarthur
          there is a tech bulletin about this problem
          TAGB1200160EN00
          We have some problems with Konica Minolta, so we cannot access technet at the moment. they said it woudl be solved yesterday but they called us to let us know it would take a little longer...

          We do i need to do to help the customer out with his "problem"?

          I still havent found anything usefull.

          Thanks again!

          Comment

          • miesjel
            Beginner KM ASP
            • Sep 2012
            • 44

            #6
            Re: Auto shutdown / Energy Mode KM Bizhub C452 and C224

            Problems with km are solved, so i have access to their technet but where can i find those tech bulletins?

            Comment

            • kingarthur
              Service Manager

              1,000+ Posts
              • Feb 2008
              • 1330

              #7
              Re: Auto shutdown / Energy Mode KM Bizhub C452 and C224

              The bulletin refers to the C224...in the UK you access it via the Infohub & then the OCP, you can only access it if you are registered with konicaminolta & have your own sign in & password...
              Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

              Comment

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