Hello,
I am getting a smearing and back grounding issue. I am submitting a sample what it's doing. two months ago I replaced the black I/U and the problem went away now it's doing the same thing. the page is originally white but showing back grounding. removed the black I/U and towards the back a pile of toner possibly grounding the charge. also the black areas are not fused properly and can be wiped off. It to me does not look like a fixing issue, and the customer says it made it out of the machine so it went through the fuser. could this also be a software glitch. This problem is very intermittent. Thanks Sa&ereprosy12110919380.pdf
I am getting a smearing and back grounding issue. I am submitting a sample what it's doing. two months ago I replaced the black I/U and the problem went away now it's doing the same thing. the page is originally white but showing back grounding. removed the black I/U and towards the back a pile of toner possibly grounding the charge. also the black areas are not fused properly and can be wiped off. It to me does not look like a fixing issue, and the customer says it made it out of the machine so it went through the fuser. could this also be a software glitch. This problem is very intermittent. Thanks Sa&ereprosy12110919380.pdf
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