secure print issue

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  • emujo
    Field Supervisor

    2,500+ Posts
    • Jun 2009
    • 3009
    #1

    [Misc] secure print issue

    We have several new 751s, and 552s placed at an account...Customer only uses secure print as printing option..users send jobs then walk to MFP go into system/secure print, select all their needed jobs and print them..Problem is the jobs will not print in the correct order, instead of a chronological print it seems like it is doing an alpabetical print of the jobs..not to big of an issue with 2 or 3 pages, but sometimes these jobs are 500-2000 pages and they must go back in and sort them correctly. If docs are printed directly to the printer then all is well. All MFPs are new and current firmware, all have HDDs, and security chips installed, HDD encryption is set, but not the HDD lock. I have tried a few different settings, page print versus batch print, and Spool/no spool to HDD for stored jobs with no change. Any ideas? TIA Emujo
    If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22960
      #2
      Re: secure print issue

      It kinda makes sense. Each print job keeps the filename of the original document. The Userbox organizes them alphabetically, then prints them similarly.

      What you need is for each print job to have a name not associated with the original file, but named serially or with a date/time stamp. In that way the documents will retain the same order in which they are sent. Next time I look at a driver I'll look to see if you have an option to name the print jobs serially or with date/time stamp.
      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

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        • kon
          Technician

          50+ Posts
          • Jan 2010
          • 55
          #3
          Re: secure print issue

          I was able to find this information I hope it helps.
          Attached Files

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            • emujo
              Field Supervisor

              2,500+ Posts
              • Jun 2009
              • 3009
              #4
              Re: secure print issue

              Thanks for the info, but this only applies to doc stored in the user boxes, these options are not available in the secure print box...I just need a way to tell the secure print box to print the docs chronologicaly. Emujo
              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

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