If I understand correctly, you have 4 different Bizhub 500's exhibiting the same problem intermittently. How are you printing, is the driver loaded on the server and shared out? Has the driver been loaded more than once or more than one version been loaded? Try setting the print que on the server so only the administrator has rights to delete jobs from the que.
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Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
Now into Ip TV KODI Boxes -
Yes, all 4 experience the same lockup problem. We have removed all drivers and residue from the server and have performed a clean install of the drivers. And yes the driver is shared out to XP SP2 clients. Only admin has rights to manage jobs on the server queue, however the lockup occurs on the actual BizHubs internal queue. The job is no longer on the server queue at this point.Comment
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You have really peaked my curiosity with this one
I have seen network lockups when NIC is set to Auto and connected to a 1Gig switch, but you can still access the NIC. Anyway if this is the case and you have a fully programmable 1Gig switch (most 1Gigs are) then set the port that each Biz500 is connected to to 100M Half Duplex, actually try this with one machine to begin with and see if it helps. Let me know, what you find.
Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
Now into Ip TV KODI BoxesComment
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The main portion of our network is 1G however there is a 100Mbps Linksys 5 port switch at each BizHub as other devices at the station need net access as well.You have really peaked my curiosity with this one I have seen network lockups when NIC is set to Auto and connected to a 1Gig switch, but you can still access the NIC. Anyway if this is the case and you have a fully programmable 1Gig switch (most 1Gigs are) then set the port that each Biz500 is connected to to 100M Half Duplex, actually try this with one machine to begin with and see if it helps. Let me know, what you find.
I am pretty sure it is not a network issue as the system continues to receive incoming jobs and usually when there is a networking problem everything goes sideways.
It has locked up twice today already and 4 times last week - causing a major inconvenience for staff...
Next time it happens I will take try and take a digital pic of the console and post itComment
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It only takes one corrupt job due to a switching issue and that job jams the que and others pile up behind it, It's 10 minutes to configure the port and machine to eliminate switching issues. Besides the driver the switch is the only thing all 4 machines have in common. try it on one machine and see what happens. This is also a cure for intermittent scan to email failure as well.Online Store is closed. Chip resetting is a thing of the past! Thank you to all my past customers.
Now into Ip TV KODI BoxesComment
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Is the next job in the queue always the same one or two people/computers? As long as you are looking at the hung copier two times a day, that shouldn't be hard to eliminate as a possible problem.Comment
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I hope I am not hijacking...You have really peaked my curiosity with this one I have seen network lockups when NIC is set to Auto and connected to a 1Gig switch, but you can still access the NIC. Anyway if this is the case and you have a fully programmable 1Gig switch (most 1Gigs are) then set the port that each Biz500 is connected to to 100M Half Duplex, actually try this with one machine to begin with and see if it helps. Let me know, what you find.
We have struggled with an issue similar to the original poster, except that it doesn't involve a paper jam. Sometimes, on both our 600 and our 750, we will scan a file and the machine locks up and says "transferring". It takes a power cycle to get it back.
I have done network packet analysis on the receiving end and when the lock up occurs the receiving system never sees any network traffic initialization from the scanner.
Our ROM Version for the MFP controller is 57AA-0100-G00-30-000. Is that firmware v30?
Both the 600 and the 750 are networked via a 10Mb connection.
Any thoughts or ideas? This has baffled our local folks, and it's frustrating for our users.
Thanks in advance,
ChuckComment
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I also have a 600 and it has never locked up. You may want to increase the network connection to a 100MBPs. Could be just a cheap hub not letting anything through.
Here are my ROM versions.
MFP Controller 57AA-0100-G00-30-000
Operation Panel Message Data 57AE-8100-G00-30-000
Fax Board Controller1 15LA-0040-G01-07-000
Image Controller 57AA-1000-G00-30-000
Printer C1 57BA-8201-G00-21-000
Printer C2 57BA-8202-G00-11-000
Printer C3 57BA-8203-G00-20-000
Printer C4 57AA-8204-G00-10-000
Printer C5 57AA-8205-G00-21-000
Punch & Z Unit 15KV-0071-00
Finisher 15JK-0071-G00-20-000
JoeComment
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Update on Lockup
I had originally suspected that the problem was environmental. After numerous tests and network monitoring we finally decided to pull the back off. The hard drive is packed in tight right against the circuit board and was smoking hot.
We bent the bracket so the hard drive was exposed which also forced us to leave the back off. We have not had a lockup in 3 weeks.
We have now drilled holes in the back panel of the BizHub so it looks like a peg board. This appears to now be providing sufficient circulation to our machines.
Will continue to monitor and post any changes.Comment
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