Bizhub 500 missing network setting button on admin mode

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  • v4l3n
    Junior Member
    • Feb 2013
    • 6
    #1

    [Misc] Bizhub 500 missing network setting button on admin mode

    Hi everyone,
    i've just got Bizhub500 with strange setting.
    I can access administrator setting, but when i tried to input the IP Adrress (as usual)...i can't find the Network setting button.
    and i can't access the Security Setting button too(when i've tried to enable "network Setting")

    i've already check the Enhanced Security setting on Service mode...and it's on "OFF" mode
    and i'v tried to set the "Administrator Feature Level" to level 2
    nothing happen.

    someone said to me to format the HDD, but this machine doesn't have it, in "State Confirmation" menu it's only have "Memory Check"
    and the HDD is set to "Not installed" also i've check there's no HDD on this machine.

    this machine already had the newest version of Firmware(31)
    when t tried to input another firmware via iswtrns...it said ..wrong firmware..

    what should i do?
    Tags: None
    • mrwho
      Major Asshole!

      Site Contributor
      2,500+ Posts
      • Apr 2009
      • 4305
      #2
      Re: Bizhub 500 missing network setting button on admin mode

      I believe that machine, just like other KM machines, needs a couple of minutes after being turned on before the network button shows up - if you're trying to access it rigth after powering it up, then wait a little longer.

      If not, and with all you've tried to do, I have no more clues - maybe a firmware reflash (make sure you have the right firmware, it seems you don't) or maybe an hardware problem.
      ' "But the salesman said . . ." The salesman's an asshole!'
      Mascan42

      'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
      Ibid

      I'm just an ex-tech lurking around and spreading disinformation!

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2027
          #3
          dreaded nvram failure very possible

            Comment

            • Albonline
              Service Manager

              1,000+ Posts
              • Sep 2008
              • 1127
              #4
              Re: Bizhub 500 missing network setting button on admin mode

              Originally posted by mrwho
              I believe that machine, just like other KM machines, needs a couple of minutes after being turned on before the network button shows up - if you're trying to access it rigth after powering it up, then wait a little longer.

              If not, and with all you've tried to do, I have no more clues - maybe a firmware reflash (make sure you have the right firmware, it seems you don't) or maybe an hardware problem.
              I think this model requires an optional ic to print.

                Comment

                • mrwho
                  Major Asshole!

                  Site Contributor
                  2,500+ Posts
                  • Apr 2009
                  • 4305
                  #5
                  Re: Bizhub 500 missing network setting button on admin mode

                  Originally posted by Albonline
                  I think this model requires an optional ic to print.
                  To print, yes. But he didn't say anything about printing - just network configuration, which is available on the stock machine.
                  ' "But the salesman said . . ." The salesman's an asshole!'
                  Mascan42

                  'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
                  Ibid

                  I'm just an ex-tech lurking around and spreading disinformation!

                    Comment

                    • v4l3n
                      Junior Member
                      • Feb 2013
                      • 6
                      #6
                      Re: Bizhub 500 missing network setting button on admin mode

                      Originally posted by mrwho
                      I believe that machine, just like other KM machines, needs a couple of minutes after being turned on before the network button shows up - if you're trying to access it rigth after powering it up, then wait a little longer.

                      If not, and with all you've tried to do, I have no more clues - maybe a firmware reflash (make sure you have the right firmware, it seems you don't) or maybe an hardware problem.
                      thank u for the reply, this machine already at my customer place, and when i came it's already turned on for 3 hour, still no "network button".
                      Yes, you're right about the waiting time, i've another BZ500 need a couple of minutes before "network setting" button to show up.

                      i will try another FW reflash, hope this is work.

                        Comment

                        • dallas
                          Trusted Tech

                          100+ Posts
                          • Jun 2008
                          • 115
                          #7
                          Re: Bizhub 500 missing network setting button on admin mode

                          Try to reinitialize the network settings data in Service Mode, System1, Initialization.

                            Comment

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