[Misc] Bizhub C352

[darkknight]

Hello All!

I have an issue with a C352. The data light blinks, but no print jobs come through. I have crossed over to the machine with no avail, I have also initialized the data in the machine. Does anyone have any ideas. The customer has windows 7 (64) and it has pcl loaded...


Thank You all for your time....

[JustManuals]

Re: Bizhub C352

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[SmellsHot]

Re: Bizhub C352

sounds like user authentication or account track is turned on.

[oldschool]

Re: Bizhub C352

If you are using the Vendor 2 setting than all print jobs have to be sent as secure print jobs.

[DigiMan]

Re: Bizhub C352

Most likely password'ed,check Authentication/Account Track settings in the print driver.

[darkknight]

Re: Bizhub C352

Thanks to everyone for your replies, unfortunately, I wish it were as simple as authentication or account tracking, neither is being used. Any other suggestions?

[dshiels_17]

Re: Bizhub C352

[QUOTE=darkknight;353657]Thanks to everyone for your replies, unfortunately, I wish it were as simple as authentication or account tracking, neither is being used. Any other suggestions?[/QUOTE

Re-install the print driver and try.

[tech51]

Re: Bizhub C352

Any deleted jobs in the log? If not then I would try connecting a laptop to it to verify the printing. I have had issues with W7, particularly the 64bit version on newer models than the c352!!

[darkknight]

Re: Bizhub C352

Thanks for the reply, yes I have already crossed over to the machine and could not print, additionally I tried to print directly from the controller to no avail also...

[tech51]

Re: Bizhub C352

What controller is it? Fiery or the built in one. Does it have a fixed ip address and can you ping it?
Are you saying you can't get any test prints from the machine at all (config or demo) and has it printed successfully in the past?

[darkknight]

Re: Bizhub C352

Emperon controller, static ip, yes it can be pinged, no it does not print demo pages, yes it printed in the past....

[AjitN]

Re: Bizhub C352

Once I had same problem on C353. I resolved it by reloading the firmware.
Hope this helps.

[marlon29]

Re: Bizhub C352

hi,
maybe the setting for the controller is not correct in the system if it has fiery controller. Try setting to "controller 1"

[darkknight]

Re: Bizhub C352

Once I had same problem on C353. I resolved it by reloading the firmware.
Hope this helps.

thanks so much, firmware resolved the issue...thanks again

[jagatiswaran]

Re: Bizhub C352

go to service mode - look for image controller - make sure its stated on mode 1 - maybe it helps