Administrator is currently logged in??

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Mitch Barron
    Trusted Tech

    100+ Posts
    • Mar 2013
    • 180
    #1

    Administrator is currently logged in??

    Hello Everyone,

    I am currently working on a KM Bizhub c203 and i am trying to login to the administrator settings in the web interface. Just pulled this machine from a customer and am trying to get it setup for the next customer. Upon login as administrator, i enter the code 12345678, and i get the messege that a administrator is currently loggin in when i know for a fact that there isn't. I realize that it was probably caused from not logging out while in administrator mode and then closing down the browser, but regardless, i still have the problem. Any info on the walk-around or a fix would be great! Thanks a bunch!!
    Tags: bizhub c203
    • Darren King
      copiertech

      500+ Posts
      • Jul 2007
      • 652
      #2
      Re: Administrator is currently logged in??

      Try using Firefox or Google Chrome.

        Comment

        • SmellsHot
          Head Tech

          500+ Posts
          • Dec 2009
          • 512
          #3
          Re: Administrator is currently logged in??

          go into service mode, change the admin password, cycle the power and that should do the trick too....but i would do what Darren mentioned first
          Everyone has the right to be stupid. Some people just abuse this privelage more than others

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22960
              #4
              Re: Administrator is currently logged in??

              Is somebody using the machine at the time?

              It took me a while to figure this out. I had a salesman there during installation. While I was attempting to access the web interface to make network settings, the salesman would periodically open and close doors, make copies, enter Utility Menu, etc., effectively blocking my access. Once I did figure it out I thought it would be a good idea to mess with him. It only takes ~ 10 seconds to sign in. Once I was signed in, he was blocked.

              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Darren King
                  copiertech

                  500+ Posts
                  • Jul 2007
                  • 652
                  #5
                  Re: Administrator is currently logged in??

                  Every time this has happened to me it has been because of IE. As soon as I switched to either Firefox or Chrome, problem solved. It may be a firmware issue or an IE version issue. I wasn't interested enough to try to find out. It only takes about 30 seconds to download Chrome.
                  Darren

                    Comment

                    • TheOwl
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Nov 2008
                      • 1732
                      #6
                      Re: Administrator is currently logged in??

                      Is it happening even after power cycling the machine with out the web interface currently connected?
                      Please don't ask me for firmware or service manuals as refusal often offends.

                        Comment

                        • Mitch Barron
                          Trusted Tech

                          100+ Posts
                          • Mar 2013
                          • 180
                          #7
                          Re: Administrator is currently logged in??

                          Originally posted by TheOwl
                          Is it happening even after power cycling the machine with out the web interface currently connected?
                          It is happening all the time. I tried using firefox now. I was logged in for about 1 minute...started changing settings....then it timed out even though i was filling in fields.... After i couldnt login anymore. Again, admin currently logged in. Gonna try resetting the password in administrator more. Great big thanks to you guys. This is a great site. Power cycling didnt help. Sometimes i wish i was in a skyscraper with this machine....would be an awesome show watching it smash to bits on the pavement. Thanks again!

                            Comment

                            • TheOwl
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Nov 2008
                              • 1732
                              #8
                              Re: Administrator is currently logged in??

                              Here is one thing to try with IE then:

                              1. Internet Options
                              2. In the General Tab, click on Settings within the Browsing History
                              3. Select the option from "Every time I visit the webpage"
                              4. Ok
                              5. Ok
                              6. Reload the webpage

                              Konica Minolta devices also have a short time out period while logged in as an Administrator as it does lock up the machine so that users can't copy, scan or print to it. I always make sure that I have any info I need before jumping into the web interface so that the page can't timeout on me.
                              Please don't ask me for firmware or service manuals as refusal often offends.

                                Comment

                                • Mitch Barron
                                  Trusted Tech

                                  100+ Posts
                                  • Mar 2013
                                  • 180
                                  #9
                                  Re: Administrator is currently logged in??

                                  That did it!! Now i can finally work again! Sometimes I could pull all my hair out and shove it down the blowhole of these printers and computers...but when everything works again it sure is a good feeling. Thanks for all the help guys! Let me know if i can return the favour in any way! Have a good evening!

                                    Comment

                                    Previous template Next
                                    Working...